Systems Support Technician
Systems Support Technician
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$ 55800 - 83800
1 Vacancy
Job Description
Job Description
What you will do:
The Systems Support Technician (Programmer) provides specialized technical support to Field
Technicians by remotely programing Communicators and Alarm Panels using a variety of specific
manufacturer software. This position requires onboarding with Chase Bank.
How you will do it:
Take inbound phone calls from technicians requesting assistance in programming
customers alarm panels communicators or video equipment through remote DLL. Input
specific information into new or existing accounts in response to tech request or by scope
of work.
Register Communicators and ensure accurate communication between the customers
location JCI receivers and Mastermind.
Complete data entry into programming and MM when .
Resolve technical issues through research and investigation and respond back to
appropriate parties via phone.
Ensure all MM Data and Panel programing are accurate and place accounts in service to be monitored in the CMC.
Other duties as assigned.
What we look for
:
Ability to multitask; strong customer service problemsolving and communication skills.
High school degree or equivalent preferred. Competency in Microsoft Windows / Office.
Must be a team player and able to work as business needs dictate.
Preferred:
Experience with alarm installation DLL technical support or data processing preferred.
Ability to perform technical research to resolve complex problems in DMP panels.
1 to 3 years of contact / call center experience.
Hiring Compensation Range: $55800$83800 USD. (Salary to be determined by the education experience knowledge skills and abilities of the applicant internal equity and alignment with market data. This position includes a competitive benefits package. For details please visit the Employee Benefits tab on our main careers page at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and nondiscrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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