Systems Support Technician IT Administrator
Systems Support Technician IT Administrator
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Job Description
About Maddox:
We are the nations leading provider of electrical transformers to the commercial and industrial market. We have primary locations in South Carolina Washington State Texas Idaho and Ohio. Maddox has been recognized by Inc. Magazine as one of the largest fastestgrowing companies in America.
Maddox was founded on Christian values and we are passionate about investing in the people processes and culture that have made this a great place to work.
Discover more at: or Maddox You:
You will be the friendly technical support presence for Maddox employees in the greater Greenville metroarea as well as provide remote support for IT requests across the organization. You will assist with new technology deployments (hardware / software) to meet our growing organizational needs and both monitor and troubleshoot local network surveillance and access control deployments (Ubiquiti / Unifi). The systems you will support touch every area of the organization and enable your teammates to purchase recondition and sell industrial transformers better than anyone else in the market. You will have the satisfaction of seeing your work enable your colleagues to perform their tasks with speed and efficiency. Your proactive approach to maintenance and your speedy responses to support requests will give Maddox a competitive edge.
Proactively you will ensure that all Maddox team members have the technological tools they need to be successful. You will provide a firm backstop for open support requests and see them through to completion. You will monitor the systems for errors and address them early. You will set up new users and change access permissions as roles change. You will set up accounts and devices for new employees assist with device management and ensure that networks are online and that facilities are secured by functional surveillance and access control systems.
Reactively as the first contact for support you will respond to new internal user support requests and provide them with firstclass customer service issue tracking and resolutions in a timely manner. You will provide users with appropriate access to various systems investigate and troubleshoot failures coordinate with Systems Support Engineers and external support teams solve problems creatively within our various 3rd party systems and replace faulty equipment.
About Maddoxs Systems:
Maddox maintains a givethebest/expectthebest attitude. Our office team is equipped with highend laptops (mostly Apple some Windows) docks and multiple external monitors. Our shop team is equipped with iPads and related peripherals. We also have a stipendsupported BYOD mobile policy and our team uses a variety of both iOS and Android smartphones.
We exclusively employ cloudbased solutions that enable our team to work from anywhere. We prefer to integrate singlefocus bestinclass SaaS products rather than rely on allinclusive enterprise solutions. Solutions we currently employ include: Ubiquiti Unifi (Network Protect Access UID) Google (Mail Drive Doc Sheets) Microsoft Office Slack Zoom RingCentral Pipedrive Asana Odoo Adobe Zapier and others.
More about You:
- You are focused with excellent attention to detail.
- You maintain clear and timely communication whether by phone email chat or inperson.
- You are excellent at time management and work prioritization.
- You enjoy and are good at interacting with people and solving technical problems.
- You are able to contextswitch across various work streams with ease.
- You have a strong technical background and enjoy working with all manner of technology.
- You are comfortable working with vendors and holding them accountable to next steps.
- You prefer to work in a way that promotes a healthy and successful team vs. operating as a lone wolf.
- You are a fast learner and pick up new technologies and user/business contexts quickly.
- You enjoy using ticketing systems and are proactive in writing clear documentation.
- You are a selfstarter who maintains a strong posture of learning. You are looking for ways to continue to build on your knowledge and skills.
Experience & Education: We value experience so if you have past related experience thats great! We also love to invest in highpotential people and are willing to invest in a promising earlycareer candidate with the right aptitude attitude and ambition. A technical degree is helpful but not required.
Basics: Employees generally work from 8:00 AM to 5:00 PM local time with some flexibility required to coordinate support coverage monitor network upgrades assist with special IT projects etc. Paid timeoff paternity/maternity leave 401k matching health/wellness benefits etc. Smokefree drugfree workplace.
Travel: You will be primarily based out of our Greenvillearea offices. Shortduration travel to different Maddox facilities around the United States may be required to deploy and support onsite networks hardware and other IT projects.
Pay: Starting range is $26.00 $30.00 per hour. Plus bonus and other benefits including up to $1k/month wellness stipend for fulltime employees.
Pro Tip: We get a LOT of applicants so if you want to stand out write a few sentences telling us what stood out to you and why you think youd thrive in this particular opportunity.
Required Experience:
IC
Employment Type
Full-Time
