Helpdesk Technician Level 1
Helpdesk Technician Level 1
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Job Description
Job Description
The Company:
A prominent Perthbased Managed Service Provider (MSP) specializing in IT solutions seeks a highly communicative Level 1 Desktop Technician to join their team.
The Role:
This is a handson fulltime permanent position providing initial technical support to clients. The role emphasizes efficient ticket resolution clear and concise communication and precise documentation. The ideal candidate is organized selfdisciplined proactive and dedicated to outstanding customer service. You will be asked to visit clients on a regular basis.
Skills:
Essential:
- 3 years of experience in a computer technician/help desk capacity.
- Exceptional written and verbal communication skills.
- Proficient troubleshooting abilities encompassing hardware software and network issues within Windows environments.
- Expertise in installing and maintaining PCs laptops printers and related peripherals.
- Experience with ticketing systems.
- Strong organizational skills and meticulous attention to detail.
- A proactive and disciplined approach to work.
- Current and valid drivers license.
- Experience with drive cloning and data backup procedures.
- Experience setting up WiFi networks particularly using UniFi equipment.
- Hardware repair and maintenance skills (e.g. screen replacement printer repair).
Desirable:
- Familiarity with 3CX.
- Experience using remote support tools.
- Fundamental networking knowledge.
- Relevant IT certifications.
Responsibilities:
Ticket Management:
- Responding to and resolving client support tickets.
- Documenting issues troubleshooting procedures and resolutions clearly and accurately.
- Escalating complex problems as needed.
- Maintaining precise ticket records.
- Managing ticket queues and adhering to Service Level Agreements (SLAs).
Technical Support:
- Delivering firstline technical support for hardware software and networkrelated issues.
- Installing and maintaining PCs laptops printers and peripherals.
- Troubleshooting basic network connectivity problems.
- Providing remote technical assistance.
- Assisting with basic server administration tasks.
- Visiting clients to support and fix problems promptly.
Communication & Customer Service:
- Communicating effectively and professionally with clients.
- Maintaining a professional and courteous demeanor at all times.
- Ensuring client satisfaction with provided services.
Documentation & Reporting:
- Maintaining comprehensive support records.
- Completing accurate timesheets.
- Contributing to the companys knowledge base.
Benefits:
- Company vehicle (after probationary period).
- Competitive Salary
- Growth opportunity
To Apply:
Please submit your resume to
Required Experience:
IC
Employment Type
Full-Time
