Staff BSA - ServiceNow

About Zscaler

Serving thousands of enterprise customers around the world including 40 of Fortune 500 companies Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the worlds largest security cloud Zscaler accelerates digital transformation so enterprises can be more agile efficient resilient and secure. The pioneering AIpowered Zscaler Zero Trust Exchange platform which is found in our SASE and SSE offerings protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users devices and applications in any location.

Named a Best Workplace in Technology by Fortune and others Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fastpaced and collaborative and you are passionate about building and innovating for the greater good come make your next move with Zscaler.

Our general and administrative teams help to support and scale our great company. Whether striving to grow our workforce nurture an amazing culture and work environment support our financial and legal operations or maintain our global infrastructure the G&A team provides a strong foundation for growth. Put your passion drive and expertise to work with the worlds cloud security leader.

Zscaler is looking for a Staff BSA ServiceNow to join our Corp Apps IT team. Youll be the driving force behind the ServiceNow platform which empowers teams across Business Applications IT Security and HR and developing and implementing a ServiceNow roadmap that aligns with IT and business strategies driving innovation and continuous improvement. This is an Individual Contributor role and can be based out of San Jose CA or Remote. Reporting to the Director of IT Applications you will be responsible for:

• ServiceNow platform experience including a strong working understanding of the ITSM HR and Security modules
• Prior experience in driving implementation and augmenting the ServiceNow platform in the areas of ITSM and HR Service Management/Employee Center.
• Familiarity with ITOM modules such as Event Management Orchestration or Operational Intelligence with CMDB and Asset Management.
• Experience driving projects integrating ServiceNow with external systems using REST/SOAP APIs Integration Hub and Spokes.
• Expertise in designing and delivering ServiceNow Performance Analytics dashboards reports and KPIs following ITSM best practices. Ability to define document and build reports that align with business goals and service level agreements (SLAs).

What Were Looking For (Minimum Qualifications)

• Must have 7 years of experience implementing configuring and administering SaaS business systems for a software company with at least 5 years in ServiceNow experience.
• Bachelors degree or equivalent experience.
• Experience with SLDC methodologies like Agile Kanban Scrum Scaled Agile.
• Proficient with the ServiceNow platform and experienced with project tracking and collaboration tools (e.g. JIRA Confluence or similar).
• Consulting Experience in ITOM including cloud environments such as AWS Azure Google Cloud) IRM CMDB TPRM Or AIOps is highly preferred.

What Will Make You Stand Out (Preferred Qualifications)

• ServiceNow Administrator or ServiceNow ITSM Implementation Specialist Certification
• ITIL V3 or V4 certificationServiceNow ITOM Implementation Specialist ServiceNow CSM Implementation Specialist MicroCertification Performance Analytics
• Good knowledge of the ServiceNow UX Capabilities including mobile and ServiceNow Employee Center portal and familiarity with AIdriven features in ServiceNow such as Predictive Intelligence Now Assist and related automation technologies

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At Zscaler we believe that diversity drives innovation productivity and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team and a culture where everyone belongs. For more information on our commitments to Diversity Equity Inclusion and Belonging visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:

By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristics protected by federal state or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

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Zscaler complies with all applicable federal state and local pay transparency rules. For additional information about the federal requirements click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancyrelated support.