Automotive Customer Service Advisor
Automotive Customer Service Advisor
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Job Description
If you believe Customer Service is a true craft one built on charisma communication and thorough product knowledge we want to talk to you! OurCustomer Service Advisors areresponsible for building strong customer relationship and selling the technicians time. They greet and consult customers on service needs perform a thorough vehicle walk around inspection as part of the writeup sell and upsell services by emphasizing value and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.
Previous automotive service experience is a plus butNOT a requirement.
Who We Are
At Hugh White we strive to make every customer a customer for life. Happy employees make happy customers and we reward individuals who are ready to work hard and stay motivated. Every employee at Hugh White is absolutely critical to its success and were always looking for smart engaging creative and dynamic people who want to join a team where they matter.
Our goal is to exceed a clients total expectation when they arrive at our dealership so we realize we must first provide that level of investment to our employees through continual training career development and opportunities for growth. Your professional development is one of our top priorities. Thats why were proud to offer our staff members a comprehensive benefits package competitive compensation plans and abounding avenues to grow your career with us!
What We Offer
Medical Dental and Vision Insurance
Life Insurance
401(k) Savings Plan with 4%Employer Match
Paid Vacation
6 Company Holidays
Continuingeducation and training paid by dealership
Ongoing Professional Development
Employee Discounts
Closed on Sunday
Legacy Company (over 100 years in business)
Employee PotLucks Luncheons and Team Activities
TightKnit and Inclusive Culture
Internal Career Progression and Promotions
Custom and Competitive Wage Plans
LongTerm Job Security
Responsibilities
- Provide excellent customer service from intake to release of vehicle and perform any additional follow up
Listen carefully to customer descriptions and relay to technician who will thenassess the vehicle to determine the best repair plan
- Advise the customer on the auto repairs that you recommend and offer a pricing quote
Answer detailed questions about services performed and price information
Provide updates to customers as their work is completed
Qualifications
ADP/CDK Experience preferred but not required
Previous dealership experience preferred but not required
Customer minded attitude
Eye for detail
Excellent customer service skills and basic computer competencies
Positive friendly attitude along with an eagerness to improve
Enjoy working in a dynamic environment
Teammate with ability to collaborate with others effectively
Ability to learn new technology
Valid drivers license and clean driving record
Willing to submit to preemployment drug screen and background check
We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race color religion age sex national origin disability status genetics protectedveteran status sexual orientation gender identity or expression or any other characteristicprotected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
