Program Manager II RBS Storewalk
Program Manager II RBS Storewalk
Posted on :
07-04-2025
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1 Vacancy
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Job Description
As a Program Manager you will be working to identify product pricing related friction points in the shopping journey of the customers who shop on Amazon across different shopping channels of Amazon (retail business etc.. The role will entail extensive experimentation and dealing with technologies to identify scalable opportunities that enhance CX for our customers. Candidate is expected to thrive in an environment of ambiguity display high bias for action and dive deep.
Key job responsibilities
Scoping driving and delivering complex projects across multiple teams.
Performs root cause analysis by understand the data need get data / pull the data and analyze it to form the hypothesis and validate it using data.
Conducting a thorough analysis of large datasets to identify patterns trends and insights that can feed the fixes team
Dive deep to drive product pilots demonstrate think big and customer obsession LPs to steer the product roadmap
Coordinate with upstream stakeholders to drive fixes and defect elimination activities
About the team
The Storewalk program is designed to elevate customer experience by targeting highopportunity shopping missions (HOSMs) within Amazon stores that suffer from low sales conversion rates. During the purchase journey a customer goes through recursive cycles of search evaluation and then finally purchases the product if it suits his/her requirements. In RBS Storewalk we study customer anecdotes and mimic the customer journey to identify key frustrations at each stage and improve customer experience by driving fixes with partner teams. Our primary objective is to ensure customers can seamlessly complete their purchase journey without encountering any customer experience (CX) defects during their shopping journey.
3 years of program or project management experience
3 years of working cross functionally with tech and nontech teams experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Scoping driving and delivering complex projects across multiple teams.
Performs root cause analysis by understand the data need get data / pull the data and analyze it to form the hypothesis and validate it using data.
Conducting a thorough analysis of large datasets to identify patterns trends and insights that can feed the fixes team
Dive deep to drive product pilots demonstrate think big and customer obsession LPs to steer the product roadmap
Coordinate with upstream stakeholders to drive fixes and defect elimination activities
About the team
The Storewalk program is designed to elevate customer experience by targeting highopportunity shopping missions (HOSMs) within Amazon stores that suffer from low sales conversion rates. During the purchase journey a customer goes through recursive cycles of search evaluation and then finally purchases the product if it suits his/her requirements. In RBS Storewalk we study customer anecdotes and mimic the customer journey to identify key frustrations at each stage and improve customer experience by driving fixes with partner teams. Our primary objective is to ensure customers can seamlessly complete their purchase journey without encountering any customer experience (CX) defects during their shopping journey.
3 years of program or project management experience
3 years of working cross functionally with tech and nontech teams experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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