Client Services Manager Labs
Client Services Manager Labs
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The ideal candidate would have the following qualities/skills:
- Regular attendance and punctuality
- Ability to prioritize multitask assignments and problemsolve
- Be in the office during normal business hours to take client calls
- Ensure that the requirements of the client are well defined understood and communicated to the laboratory staff through LIMS logins program specifications lab notes and project kickoff meetings
- Excellent communicator capable of leading a team.
- Ability to motivate team members and train them when necessary
- Manage Project Management team and Field team
- Seek opportunities to increase productivity within the Project Management and Field teams
- Ability to use (or learn to use) LIMS and other computer software
- Ability to work under pressure
- Organizational skills
The ideal candidate would possess:
- Bachelors degree in a Science or English field
- Experience in an environmental laboratory
- Supervisor/Management experience would be a plus
This position will work closely with Laboratory management leading the Project Management and Field Technician Teams. They will be responsible for the following:
- Prompt report turnaround to maintain client satisfaction
- Assistance in training
- Answering/directing client phone calls
- Assisting with Chain of Custody review reports and invoicing as needed
- Managing prelogged work orders the field schedule and schedule changes
- Scheduling of team members to maintain coverage daily
Essential Functions
- Work with the Operations Manager to ensure prompt report turnaround to maintain client satisfaction
- Supervise field services team sample receiving team and project managers to create a seamless throughput of data
- Answer/direct client phone calls and concerns to the appropriate staff
- Assist with review of chains of custody reports and invoicing as needed
- Manage prelogged work orders the field schedule and schedule changes
- Performs other jobrelated duties as assigned
Supervisor Responsibilities
- Supervises hires trains provides work direction and problemsolving assistance for employees; also oversees the daily operations of clientfacing staff
Required Qualifications
- EDUCATION REQUIREMENT Bachelors degree in science or Englishrelated field
- Experience in project management for an environmental laboratory
- Supervisory experience is a plus
- Familiarity with EPA ASTM SM etc. methodologies
Knowledge Skills & Abilities
- General knowledge of chemistry and lab operations; ability to properly review data and reports for the various methods used
- Strong verbal and written communication skills
- Management skills; ability to lead a team and provide training and guidance to subordinates
- Professional demeanor and appearance; ability to serve as a representative of the company; ability to work with clients regarding lab supplies and analysis
- Ability to prioritize and multitask
- Organizational skills and attention to detail
- Proficiency in Microsoft Office programs including MS Word and Excel
- Ability to read count and write to accurately complete all documentation
Work Environment
While performing the duties of this job the employee regularly works in an environmental laboratory setting.
Physical Demands
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Sitting for extended periods and the use of hands to finger is common. Hearing and vision within normal ranges is helpful for normal conversations to receive ordinary information and to prepare or inspect documents. Duties frequently involve repetitive motions and eye/hand/foot coordination. Testing priorities and timelines may serve as a source of emotional stress.
- The employee is occasionally required to walk lift carry balance push pull kneel crouch reach handle grasp and feel.
- Use of applicable Personal Protective Equipment is mandatory when in the lab.
Travel
Not applicable
Other Duties
Please note this job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties responsibilities and qualifications. Additional jobrelated duties may be assigned. Alliance reserves the right to amend and change responsibilities to meet business and organizational needs as necessary with or without notice.
EEO Commitment: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color national origin ethnicity sex pregnancy sexual orientation gender identity/expression including transgender identity religion disability age genetics active military or veteran status and any other characteristics protected under applicable federal or state law.
Required Experience:
Manager
Employment Type
Full-Time
