Ambulatory Call Center Team Leader
Ambulatory Call Center Team Leader
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
The Ambulatory Call Center Team Leader will be responsible for providing day to day leadership and support to theAmbulatory Call Center. The Team Leader will oversee and participate in all related call center duties including providing guidance and support to staff as needed. Will develop staff schedules participate in recruitment orientation and performance management processes and assure procedures are complete and current. Will monitor and instruct staff to ensure smooth call flow and high customer service standards. Facilitates open lines of communication with staff supervisor nursing patients and families. Creates optimal customer service initiatives to improve availability and access to the departments we serve. Must be innovative in creating solutions to optimize service to internal and external customers.
Minimum Qualifications:
Associates Degree and three 3 years relevant administrative experience preferably in a hospital or medical call center setting OR equivalent combination of education and experience. Excellent written/oral communication organizational and computer skills required. Previous supervisory experience required.
Preferred Qualifications:
Knowledge of medical terminology and customer service training is preferred.
Work Days:
MondayFriday between the hours of 7:30am5:00pm
Message to Applicants:
RecruitmentOffice: Human Resources
Executive Order:
Pursuant to Executive Order 161 no State entity as defined by the Executive Order is permitted to ask or mandate in any form that an applicant for employment provide his or her current compensation or any prior compensation history until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time please contact the Governors Office of Employee Relations ator via email at
Employment Type
Full-Time
