Service Manager
Service Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At Campbell Auto Group were passionate about Kiasand the people who drive them aiming to providetoptiercustomer support and satisfaction.
We are seeking aqualified service managerto lead our wellestablished and experienced service department. This candidate would be eager to learn selfmotivated and care about putting our staff and customers first. We are offering complete handson training to qualified applicants with a commitment to make sure they are comfortable taking the reigns of a fast moving operation.
Our mission is simple: To encourage equip and engage one another with love to help meet the needs of coworkers customers and community.
Benefits:
- Competitive Compensation Package W/ Tiered Profitability Bonuses
- Medical Dental Vision and Life Insurance
- IRA Assistance Plan
- Paid Time Off
- Paid Training
- Opportunities for Growth
- Employee Discounts on Vehicle Purchase Parts Service
Key Responsibilities:
- Hiring training and evaluating service staff (technicians service advisors).
- Motivating and leading the team to achieve performance goals.
- Scheduling and assigning work orders.
- Ensuring a positive and productive work environment.
- Handling customer inquiries complaints and warranty issues.
- Ensuring customer satisfaction with repairs and services and is reflected in manufacturer survey metrics
- Building and maintaining strong customer relationships.
- Managing the daily operations of the service department including scheduling inventory and budget.
- Ensuring adherence to company standards and best practices.
- Monitoring service department performance metrics and identifying areas for improvement.
- Implementing and maintaining effective service processes and procedures.
- Staying updated on industry trends and best practices.
- Monitoring and managing the service budget and inventory.
- Preparing financial reports and forecasts.
- Ensuring the profitability of the service department.
- Collaborating with other departments (e.g. parts sales) to create service promotions and marketing initiatives.
- Overseeing and ensuring the quality of repairs and services.
- Maintaining a clean and safe work environment.
- Ensuring compliance with industry regulations and standards.
Qualifications:
- Legal to work in the United States with a valid drivers license and clean driving record
- 3 years of automotive service experience
- 3 years of automotive management experience
- Flexible work schedule willing to work additional hours to ensure department success
- Computer proficient and familiar with Microsoft Business Suite (Excel/Outlook)
- Tekion DMS Experience a plus but not required
- KIA experience a plus but not required
- Proven track record of fixed operations success
Required Experience:
Manager
Employment Type
Full-Time
