Field Service Engineer in Madrid AtomicMolecular or Sevilla LCMS- Graduate Position
Field Service Engineer in Madrid AtomicMolecular or Sevilla LCMS- Graduate Position
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Job Description
Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science diagnostic and applied market laboratories worldwide with instruments services consumables applications and expertise. Agilent enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us. Information about Agilent is available at .
Every day Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that improve the quality of life. Through our work we deliver insights and provide support that keep labs running smoothly and more efficiently. The ability to help with solving customer problems and a commitment to deliver the highest levels of customer service is how you will build customer success.
Your Role:
As a Field Service Engineer for Agilent in Spain you will work at a variety of labs supporting our clients with onsite delivering of installation maintenance application software and compliance services as well as customer training on our Spectroscopy (Atomic and Molecular) portfolio in case of you are interested in Madrid area or Liquid Chromatography (LC/LCMS) portfolio if your preferred location is Sevilla area. In that sense having an appetite for continuously learning about new instruments software and analytical method consulting is key. So your communication skills creativity and cando attitude is essential on top of the technical knoledge.
Your main responsibilities include:
- Installs and optimizes hardware/software/network products and configurations as well as implements analytical method workflow solutions at customer sites.
- Diagnoses and resolves product and application method performance problems.
- Performs maintenance compliance verification and hardware & software customer training delivery.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
- Addresses customer requests for service and communicate proactively before during and after service.
- Collaborates with Agilent teams such as Support Sales Marketing and R&D to provide solutions to customers.
- May deliver internal technical trainings seminars and workshops for field engineers.
For this job you must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites where you will be working.
Qualifications
Qualifications
- A completed university degree within the last 24 months in Chemistry Biochemistry Biotechnology or similar.
- Postgraduate certification and/or license may be required.
- Experience with computer/software/server connected equipment.
- 2/3 years of experience in method application development with equipment such as ICPMS ICPOES for Madrid location or Chromatography equipment such as HLPCQQQ HPLCQTOF for Sevilla area is a plus.
- You will need to be proactive and selfdriven as well as having curiosity and willingness to learn new products/ services.
- Strong soft skills capabilities for this customer facing role is mandatory.
- Full proficient of Spanish and high level of English.
- Drivers license
We offer:
This fulltime permanent position based in Spain is available as soon as possible. The role wont be headoffice based but working remotely combined with the short/mediumdistance travel to customer sites within your assigned geography area (a company car will be available to you).
We will make sure you get all the training and development opportunities you need to become the best in your field including learning about new hw sw application methods and workflows in Agilents state of the art demo facility.
Outstanding company culture and career development opportunities in a position within an international organization offering a dynamic working environment with exciting challenges.
Company pension scheme yearly company bonus company car private health care stock purchase plan medical & life insurance etc. are included in the benefit package.
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role level and location. Within the range individual pay is determined by work location and additional factors including jobrelated skills experience and relevant education or training. During the hiring process a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other protected categories under all applicable laws.Travel Required:
50 of the TimeShift:
DayDuration:
No End DateJob Function:
Services & SupportEmployment Type
Full-Time
