Functional Analyst in Transportation Systems NetWatch Flow

At Amazon we strive to be the Earths most customercentric company where people can find and discover anything they want to buy online. Amazons European Transportation team is responsible for our transportation networks connectivity across Europe to deliver billions of shipments each year. We collaborate with multiple internal teams (e.g. Transportation Design Supply Chain External Fulfillment Tech etc. to ensure a speedy and reliable customer delivery.

In Transportation Network Configuration Quality and Analytics were looking for TNC Functional Analyst. As a key member of our team you will have the opportunity to showcase technical experience handson capabilities and technical leadership skills.

Key job responsibilities
You will be responsible for Amazon network configuration ensuring standards in the network
Work alongside with our Transportation teams Product Managers and SDEs to design develop and improve processes while improving the purchase experiences of Amazon users.
Mitigate issues impacting the network providing short term mitigations and working on long term action plans for structurally address them
Analyze the impact of potential disruption in the system while designing levers for prevention or faster resolution.
Scope and document system improvements required for customer experience enhancement
Interact with tech teams for driving and improving system and processes
Interact with operations stakeholders aligning their expectation and improving their customer experience
Document quality engineering processes workflows and best practices to ensure knowledge sharing and maintain a robust knowledge base.
Diagnose and resolve operational issues perform detailed root cause analysis respond to suggestions for enhancements.
Being part of the oncall rotation providing support to the operations teams. Youll be periodically required to perform outside business hours support according to the team oncall coverage plan.

A day in the life
This position combines tactical and strategic responsibilities as stepping up to lead ambiguous programs.

You collaborate daily with stakeholders across multiple Organizations to resolve system and network issues with short and long term solutions. Working with your team and internal partners you invent and develop system and process improvements that deliver new business value improve CX and increase team productivity speed and quality.

Communication skills both verbal and written
Stakeholder management skills
Solid SQL skills
Demonstrated ability to work in a team
Proven analytical thinking with a natural tendency to use data in decisionmaking and prioritization
Experience in prioritizing multiple concurrent projects while still delivering timely and accurate results
Experience in Program/Project management





Bachelors degree in Business Management Engineering Transportation or another technical field
Supply Chain experience
Python knowledge and previous Quality assurance experience
Amazon logistic network knowledge
Lean/six sigma experience
Experience in continuous improvement process

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