GUCCI Client Advisor
GUCCI Client Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Summary
Job Family Group Description Sales / OmniChannel:Combines all positions within the different sales channels: retail wholesale and ecommerce. Also includes all activities to support store management.
Job Family Description Retail & OnLine Selling:
Represents the brand to clients. Guides them at every stage of the buying journey from the collection discovery and products selection to returns or exchanges management. Provides support on styles product characteristics and trends.
SubJob Family Description Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.
Job Description
Role mission
The client advisor has the mission to create and deliver a unique and personalized client experience for all customers so individual and store sales goals can be achieved.
Key accountabilities
Driving sales
Achieves individual and team sales and customer targets KPIs by effectively using available data/systems to better understand own performance and sales opportunities
Collects meaningful customer information throughout the client journey to feed into the CRM system
Effectively uses cross and upselling techniques to maximize sales opportunities.
Guides and influences the client to make the best possible decision to buy the right product.
Client experience
Creates an engaging and emotional client experience offering best in class service being it instore or on distance. Hosts the client in line with hospitality guidelines and welcome techniques.
Proactively engages and establishes strong relationships with clients making the client valued from the moment they enter the store
Engages with clients to uncover purchase motivations by asking good questions and listening to clients
Selects the right products to the client needs and benefits. Upsells and crosssells using appropriate sales techniques
Develops local and international client base and seeks to recruit and develop top clients.
Product and Customer Knowledge
Using knowledge of Gucci and our products engages with the clients using storytelling.
Has strong knowledge of competitors (products campaigns trends services etc) and local clients typology in order to come up with the best possible solutions for our clients.
Enhances the clients experience by providing them with useful insights into the local lifestyle trends (Theater arts travel etc)
Combines styling knowledge with the ability to mixandmatch products to best serve the client.
Functional requirements (to be adapted based on local needs and seniority of the role)
Experience in working in a fastpaced and highend luxury brand (goods or services)
Proven track record in building and maintaining strong relationships with clients
Strong track record of individual performance delivering results beyond expectations
Passion for and sound knowledge about Gucci and luxury fashion.
Advanced knowledge in ReadytoWear styling and wardrobe mastery
Fluent in language and English
Ability to work varied hours/days including weekends and holidays as needed
Job Type
RegularStart Date
Schedule
Full timeOrganization
GG Luxury Retail South Africa (Pty) LtdRequired Experience:
Unclear Seniority
Employment Type
Full-Time
