Customer Service Representative Housing Customer Service Center
Customer Service Representative Housing Customer Service Center
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$ 20 - 21
1 Vacancy
Job Description
USC Auxiliary Services one of the largest divisions at The University of Southern California is focused on making a difference for over 65000 students athletes faculty staff and guests who visit our campuses each day. Through our innovative services our six central business units (USC Bookstores USC Hospitality USC Housing USC Transportation the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders scientists filmmakers engineers and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our unifying values.
USC Housing a division of USC Auxiliary Services hosts more than 9000 students athletes faculty and staff throughout the year in over 50 properties on and off campus. Housing meets the challenge of inviting students into our Trojan family by making them feel comfortable safe and welcome. We boast topnotch amenities including comprehensive recycling programs simplified online repair requests and more. Serving our students wellbeing is the reason that we are here and we share the same vision and excellence that they do.
We are seeking a Customer Services Representative to join our rapidly growing team.
The Opportunity:
The Customer Services Representative will be the first point of contact for our students faculty staff parents and guests. As a member of the Housing team you will take pride in providing the best customer service and maintaining the Universitys high standards for excellence. Our team keeps the work environment positive and friendly so that we can always greet our guests with a smile. If you enjoy interacting with and helping guests join us today!
The Accountabilities:
Provides customer service to students faculty staff and extremal customer needs offers options resolves problems and follows up with customers. Ensures full customer satisfaction without unnecessarily referring customer lo other staff members. Maintains friendly helpful demeanor.
Provides information regarding policies and procedures terms and programsrelating to service area for students parents faculty administrators staff andoutside customers.
Identifies and prioritizes problems and issues related to service area. Performs research offers solutions options and strategies. Refers to appropriate person or department as needed and/or arranges for service. Gathers data as necessary for related offices such as Financial Aid Admissions Student Conduct andstudent issues using the University Information Systems. Tracks problem status until resolution is achieved. Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
Uses information systems to input date maintains databases performs research for projects or issues generates reports etc.
Studies and maintains currency with all applicable policies and procedures contracts and related legal issues.
Interprets terms and conditions of contracts authorizes change/exceptions tocontract terms generates contracts for forms for distribution.
Processes applications releases cancellations adjustments changes requests fees invoices and other related paperwork. Maintains quality/quantity standards. Verifies contracts or forms for completeness and accuracy of information. Updates and maintains all necessary records and/or logs.
Represents department to students parents faculty administrators staff andother outside customers. May act as representative for department at internalcommittee meetings such as Customer Service Planning Group. Makes formalpresentations as assigned.
Trains schedules assigns and prioritizes workloads. Interprets operating policies and procedures. Ensures timely completion of departments work. May leadstudent workers.
Notifies appropriate personnel in the event of an emergency. Maintains complete and accurate records of all studentor staffrelated safety incidents.
Provides services including processing and delivery of mail and packages e.g. UPS Federal Express Airborne and U.S. Post Office. Receives key deposits and issues keys and/or maintains and balances a cash drawer on a daily basis. Assists in set up and scheduling of special events/promotions and equipment rental. Responsible for 24hour pager coverage during holidays and weekends.
Composes memos and letters based on knowledge of departmental and University policies and procedures. Compiles statistical reports and studies as requested.
Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.
The Qualifiers:
Minimum Education: High School Diploma. Combined education/experience as substitute for minimum experience.
Minimum Experience: 1 year. Combined education/experience as substitute for minimum experience.
Minimum Field of Expertise: Customer Service.
Valid CA drivers license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit thepolicy website.
In addition the successful candidate must also demonstrate through ideas words and actions a strong commitment toUSCs Unifying Values.
What We Prefer:
Preferred Education: Bachelors Degree.
Preferred Experience: 2 years.
Preferred Field of Expertise: Student counseling customer service.
The Trojan Family Rewards:
We pride ourselves in creating the BEST USC EXPERIENCE and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families including. For more information please visit support advocates worklife balance and employee wellbeing. As members of the Trojan family employees are connected by the traditions and history that make us proud to be Trojans!
The work culture thrives on mutual respect trust and synergy amongst all of its members.
USC has great minds that transform the world with their talents and research. Will you be one Join us!
FIGHT ON!
The hourly rate range for this position is $20.45 $21.00. When determining an offer the University of Southern California considers factors such as the scope and responsibilities of the role the candidates experience education training key skills internal peer alignment applicable laws contractual requirements grant funding and market conditions.
Minimum Experience: 1 year. Combined education/experience as substitute for minimum experience.
Minimum Field of Expertise: Customer Service. Valid CA drivers license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website.
In addition the successful candidate must also demonstrate through ideas words and actions a strong commitment to USCs Unifying Values.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone ator by email at. Inquiries will be treated as confidential to the extent permitted by law.
- Notice of Nondiscrimination
- Employment Equity
- Read USCs Clery Act Annual Security Report
- USC is a smokefree environment
- Digital Accessibility
If you are a current USC employee please apply to thisUSC job posting in Workday by copying and pasting this link into your browser:
Experience:Unclear Seniority
Employment Type
Full-Time
Key Skills
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