Senior Payment Operations Manager
Senior Payment Operations Manager
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Job Description
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the US and Mexico and weve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love enable content publishers to build and monetize large audiences and provide advertisers unique capabilities to engage consumers.
From your first day at Roku youll make a valuable and valued contribution. Were a fastgrowing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
The Core Payments team has been instrumental in Rokus exponential growth in online subscriptions achieved through an instreaming onTV purchase experience. Core Payments supports various teams across Roku; spanning multiple consumer interfaces including TV web mobile and advertising. These diverse teams have developed unique strategies for selling digital content access encompassing Subscription Video on Demand/Transactional Video on Demand (SVOD/TVOD) companybranded devices and ondevice shoppable ads.
About the Role
We are seeking a Payment Operations Manager to join our dynamic Payments team. This individual will be tasked with investigating and developing solutions to track monitor and enhance our payment ecosystems. They will diagnose and proactively address emerging patterns executing a strategy aimed at delivering an improved consumer and partner experience. The ideal candidate is analytically driven detailoriented and possesses advanced problemsolving skills. They must have a deep understanding and experience in payments data as they will collaborate closely with Product Managers and Operations teams to provide insights and performancerelated details. This is an individual contributor role.
What youll be doing:
- Oversee endtoend payment processes and requirements while contributing insights to develop worldclass billing products and processes
- Lead the identification of issues and incidents conduct business impact analysis and engage with the wider team for resolution
- Identify opportunities for improvement within our payment services effectively communicating with product management and engineering teams
- Collaborate with internal teams to identify and implement strategies to accommodate evolving consumer payment preferences
- Focus on optimizing processing costs to deliver a positive impact on payment processing expenses
- Engage with internal and external partners to identify optimization opportunities and contribute to building a worldclass subscription payment processing and billing platform
- Collaborate closely with the Payment Protection team to monitor fraud/risk patterns and minimize chargeback losses
Were excited if you have:
- 8 years of experience as an Analyst Consultant or in a related occupation
- Bachelors degree or foreign equivalent in Electronics Engineering Mathematics Statistics Economics Operations Research Computer Science or a related field
- Strong payments experience
- Quantitative analysis including interpreting large structured data and formulating recommendations
- Performing data analysis developing strategies driving implementation and delivering postlaunch performance results
- Handson experience in visualization using Tableau or similar statistical/reporting packages
- Proficiency in Python and Shell as scripting languages
- Advanced skills in MS Excel and MS PowerPoint
- Experience in the payments/ecommerce domain
- Working with transactional systems processes A/B tests or analytics in a technology company
- Realworld experience in Risk Management and Risk Analytics
- Exposure to Incident/Escalations processes
- Indepth knowledge of the Payment Product domain and Payment Service technical implementation stacks
- Working collaboratively with multiple teams internally and externally
#LISSC
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical dental and vision) life accident disability commuter and retirement options 401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. Its important to note that not every benefit is available in all locations or for every role. For details specific to your location please consult with your recruiter.
The Roku Culture
Roku is a great place for people who want to work in a fastpaced environment where everyone is focused on the companys success rather than their own. We try to surround ourselves with people who are great at their jobs who are easy to work with and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. Were independent thinkers with big ideas who act boldly move fast and accomplish extraordinary things through collaboration and trust. In short at Roku youll be part of a company thats changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problemsolvers which itself is a twopart idea. We come up with the solution but the solution isnt real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation one that has served us well since 2002.
To learn more about Roku our global footprint and how weve grown visit providing your information you acknowledge that you have read our Applicant Privacy Notice and authorize Roku to process your data subject to those terms.
Required Experience:
Manager
Employment Type
Full Time
