Technical Account Manager

AutoStore holds a simple yet powerful vision: to store and move things for everyone everywhere. Founded in Norway weve grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever with minimal environmental impact. Thats how we help brands exceed customer expectations.

We have more than 1600 systems in nearly 60 countries and we grow continuously as a community of employees partners customers suppliers and connected technologies. Automation should make life easier and by listening carefully to our community we innovate to meet the industrys most complex needs. With AutoStore brands gain speed efficiency and improved workplaces. And much more floor space.

AutoStore moving things forward.

THE ROLE:

As a Technical Account Manager (TAM) you will be part of the Technical Account Manager team responsible for ensuring the successful implementation adoption and ongoing satisfaction of our Customers through AutoStores Partner Network. This role requires a seasoned professional with a highly technical background and a focus on building and maintaining strong Partner relationships.

RESPONSIBILITIES:

• Ensure your TAM cases are responded to and resolved within targets set

• Ensure your partner KPIs are achieved

• Attend periodic Partner Service Review Meetings with management

• Create knowledge articles

• Run monthly TAM meetings with your partners

• Actively monitor onsite performance and inform partners about appropriate actions

• Travel onsite to assist partners with highlevel technical issues

• Establish and maintain a trusted relationship with key stakeholders internally and externally

• Work closely with Sales Teams R&D and other departments to ensure Service and Support readiness and provide feedback from the department

• Engage in training delivery in line with The AutoStore Academy

• Proactively review Partners Issues and Maintenance to ensure a high standard of product utilization and low level of incidents

• Follow HSE standards at all times and keep up to date with revisions

SKILLS:

• Experience or understanding of mechanical/electrical onsite installation and specification

• Customer and Partner Centric Approach

• Analytical approach and attention to detail

• Understanding of core AutoStore Technology and Products

• Continuous improvement mindset

• Results driven

• Excellent communication skills both verbal and written

• Ability to work under pressure and to deadlines

• Proactive and Preventative approach

• Able to travel to AutoStore or Partner/Customer locations as necessary

QUALIFICATIONS:

• Able to demonstrate best practice thinking and expertise

• ITILv4 or familiarity with similar process methodologies

• Ideally College or University Educated in a relevant field

• Knowledge of Analytical Tools for KPI Tracking

• Knowledge of Case Tracking Tools

• Advanced German and English communication skills required

WE OFFER:

• A Collaborative and Inclusive Culture where we celebrate and value everyones contributions encouraging diverse perspectives in decisionmaking.

• Have a Creative and Safe Workplace by joining a company experiencing rapid growth with the stability of being Norways first unicorn listed on the Oslo Stock Exchange.

• International and Supportive Environment within a Norwegian multinational that values collaboration and innovation.

Application deadline: April 15 2025.Please note that we review applications continuouslyif this opportunity excites you we encourage you to apply as early as possible! Resumes must be submitted in English. All inquiries are treated confidentially.

AutoStore does not accept agency resumes or assistance for this role. Please do not forward resumes to our jobs alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes. This policy should be respected