Account Supervisor
Account Supervisor
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Job Description
RAPP Dallas is looking for an Account Supervisor to join our awardwinning Account Leadership team.
WHO WE ARE:
We are RAPP world leaders in activating growth with precision and empathy at scale.
As aglobal nextgeneration precision marketing agencywe leveragedata creativity technology and empathyto foster client growth.We champion individuality in the marketing solutions we create and in our workplace. We fight for solutions that adapt to the individuals needs beliefs behaviors and aspirations.
We foster an inclusive workplace that values diversity and emphasizes personal wellbeing.
HOW WE DO IT:
At RAPP our fearless superconnectors help tocreate value from personal brand experiences by focusing on three key areas: connected data connected content and connected decisioning.
Our data analysts identify who that person is our strategists understand what they want and our awardwinning technologists and creatives know how to deliver it ensuring were able to activate authentic customer connections for our clients.
Part of Omnicoms Precision Marketing Group RAPP is comprised of 2000 creatives technologists strategists and data and marketing scientists across 15 global markets.
YOUR ROLE:
Rapp is seeking an Account Supervisor to oversee internal teams and align with client expectations. You will be the daytoday manager of the client relationship a brand advocate an agency facilitator and a trusted partner to both clients and your team. We will depend on your marketing acumen and acute business sense to steward all elements of the engagement including project definition scope management risk management handoff management and team management.
YOUR RESPONSIBILITIES:
- Be a liaison to multiple internal and external stakeholders to ensure integration across the business monitoring projecting and providing innovative solutions to marketing issues.
- Understand and support creative and technical workstreams; oversee and guide teams against business objectives.
- Demonstrate accountability for agency performance as well as financial and commercial management of the business supported by VP.
- Facilitate the development of project briefs working with strategic planners and analysts.
- Support advanced planning for campaign development forecasted for future months balancing client business changes and priorities proactively.
- Become a SME on client business environment and products
- Manage client expectations objectives timelines and budgets.
- Support VP in an integrated agency model to ensure agency teams are aligned and working against shared goals.
- Manage interface with clients creative teams production and development teams.
- Collaborate with other depts. (analytics marketing strategy creative technology etc. to create and activate marketing communications plans and SME showcases.
- Evaluate the input and ideas of creative media and strategic planning relative to strategy and client preferences.
- Advocate for the business internally and keeps the agency team informed focused and enthused about the work and the business.
REQUIRED SKILLS:
- 5 years of account management experience in an agency setting required; CRM experience required
- Experience working with creative analytics/marketing sciences as well as technical teams such as HTML (Salesforce integration a plus)
- Demonstrate solid midlevel client experience and ability to navigate complex client organizations required.
- Bachelors degree in marketing communications or equivalent experience.
- Needs to be comfortable with ambiguity at times (both with clients and internally) be able to demonstrate flexibility and creative problem solving.
- Very experienced in presenting information both orally and in writing with excellent interpersonal presentation and written skills.
- Positive attitude and sound work ethic with the desire to work in a fastpaced environment.
- Ability to demonstrate flexibility and creative problem solving.
- Sets and manages multiple project deliverables including time and cost estimates with internal and external clients.
- Understands and manages factors related to account profitability client satisfaction and client retention.
- Needs to be a team player friendly easy to work with.
- Needs to be able to handle many different personalities both internally and externally.
- Proven ability to independently manage multiple priorities in a fast paced and deadline driven environment.
- Ability to work effectively and proactively within a team setting that is geographically dispersed.
Our Hybrid Work Model:
RAPPs current hybrid model is designed to enable inperson connections and collaboration that is core to our culture while also supporting flexibility for all employees. As such we have the option to work from home two days per week if wed like.
RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance 401(k) stock options Healthcare & Dependent Flexible Spending Accounts vacation sick and personal days and positive activism days paid parental leave and disability benefits. For more information regarding Omnicom benefits please visit www.omnicombenefits. A reasonable estimate of the salary for this role at the time of posting is $85000 $102000. This range is specific to Dallas and multiple factors are considered in making compensation decisions including but not limited to: skill set experience and training certifications; etc. This is an exempt position. If your requirements fall outside of this range you are still welcome to apply.
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status.
NOTE: This job description is not intended to be allinclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Required Experience:
Manager
Employment Type
Full Time
