Employee Relations Manager
Employee Relations Manager
Posted on :
07-04-2025
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1 Vacancy
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Job Description
The North American Employee Relations (ER) team supports Field Operations organizations across fulfilment and logistics business lines. The central objective of our team is to ensure treatment of employees that is fair respectful and consistent with our framework of our core business values and objectives. To support that objective this positions responsibilities fall into proactive and reactive categories. We are seeking an ER Manager with a demonstrated ability to collaborate with and influence field operations managers human resources and contractors; to analyze multiple levels of employee and partner feedback to identify risks and gaps; to create audit and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. The Manager also will work reactively on crisisoriented situations that typically can only be successfully addressed under severe time constraints. The individual will work reactively on employee relations issues that may arise at a single station within a specific geographic region or networkwide. Balancing time between projects and crisisresponse is a critical component for success in the position.
The Employee Relations Manager will possess employee and labor relations expertise excellent judgment and highlydeveloped analytical interpersonal and communication skills. The Manager will be comfortable both presenting to senior leaders and communicating with frontline employees. The successful Manager will be a strong project manager capable of independently owning largescale networkwide projects. The Manager will quickly become an important source of truth regarding whether the organization is meeting its core values and principles.
This is a fulltime position that reports into the Worldwide Consumer organization for Amazon. This position will support sites across one or more operational regions so comfort with travel is key. The successful candidate will work from an Amazon operations site or corporate location. The successful candidate must also be capable of significant domestic travel sometimes with short notice up to 50 of the time over the course of the year to various Amazon locations.
Key job responsibilities
Detect and Mitigate Risks: Apply employee and labor relations expertise to successfully identify trends gaps and challenges; execute solutionfocused strategies and programs to mitigate risks
Crisis Management: Work reactively on crisisoriented partner issues under time limitations while exercising excellent judgment
Project Management: Independently own largescale networkwide projects delivered on time that improve frontline partner experience
Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs
Communicate Effectively: Rapidly produce highquality written communications that concisely analyze problems and recommends solutions; design and deliver highlyengaging training sessions
Collaborate: Build constructive relationships with critical stakeholders to share information and influence change
Problem Solve: Work independently with minimal supervision in ambiguous situations and persevere over internal and external barriers to drive resolutions
Work at Scale: Launch and manage sustainable mechanisms for entire networks
Bachelors degree required 7 years of relevant experience employee relations labor relations or labor/employment law with emphasis on labor and employee relations.
Successful record of creating improving and executing programs at scale
Excellent skills and attention to detail able to juggle and prioritize multiple tasks simultaneously while delivering on commitments
Strong communication skills in written and verbal form; extensive public speaking training and/or communication skills
Ability to quickly connect with people across a wide variety of backgrounds
Skilled in MS Excel Word SharePoint & PowerPoint; curious about new learning technologies
Advanced degree JD or other specialized training in labor/employee relations
Leadership experience in distribution logistics and/or transportation industries highly desired
Experience building and launching programs that measurably impact positive engagement
Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience
Comfortable in a fastpaced environment and able to manage through ambiguity and change
Solid sense of accountability highquality judgment and sound decisionmaking
Fluency in multiple languages
Ability to handle confidential information and escalate issues when appropriate
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary for this position ranges from $85700/year up to $143100/year. Salary is based on a number of factors and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. Applicants should apply via our internal or external career site.
The Employee Relations Manager will possess employee and labor relations expertise excellent judgment and highlydeveloped analytical interpersonal and communication skills. The Manager will be comfortable both presenting to senior leaders and communicating with frontline employees. The successful Manager will be a strong project manager capable of independently owning largescale networkwide projects. The Manager will quickly become an important source of truth regarding whether the organization is meeting its core values and principles.
This is a fulltime position that reports into the Worldwide Consumer organization for Amazon. This position will support sites across one or more operational regions so comfort with travel is key. The successful candidate will work from an Amazon operations site or corporate location. The successful candidate must also be capable of significant domestic travel sometimes with short notice up to 50 of the time over the course of the year to various Amazon locations.
Key job responsibilities
Detect and Mitigate Risks: Apply employee and labor relations expertise to successfully identify trends gaps and challenges; execute solutionfocused strategies and programs to mitigate risks
Crisis Management: Work reactively on crisisoriented partner issues under time limitations while exercising excellent judgment
Project Management: Independently own largescale networkwide projects delivered on time that improve frontline partner experience
Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs
Communicate Effectively: Rapidly produce highquality written communications that concisely analyze problems and recommends solutions; design and deliver highlyengaging training sessions
Collaborate: Build constructive relationships with critical stakeholders to share information and influence change
Problem Solve: Work independently with minimal supervision in ambiguous situations and persevere over internal and external barriers to drive resolutions
Work at Scale: Launch and manage sustainable mechanisms for entire networks
Bachelors degree required 7 years of relevant experience employee relations labor relations or labor/employment law with emphasis on labor and employee relations.
Successful record of creating improving and executing programs at scale
Excellent skills and attention to detail able to juggle and prioritize multiple tasks simultaneously while delivering on commitments
Strong communication skills in written and verbal form; extensive public speaking training and/or communication skills
Ability to quickly connect with people across a wide variety of backgrounds
Skilled in MS Excel Word SharePoint & PowerPoint; curious about new learning technologies
Advanced degree JD or other specialized training in labor/employee relations
Leadership experience in distribution logistics and/or transportation industries highly desired
Experience building and launching programs that measurably impact positive engagement
Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience
Comfortable in a fastpaced environment and able to manage through ambiguity and change
Solid sense of accountability highquality judgment and sound decisionmaking
Fluency in multiple languages
Ability to handle confidential information and escalate issues when appropriate
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary for this position ranges from $85700/year up to $143100/year. Salary is based on a number of factors and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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