Community Health Worker Manager - Greater Akron Ohio

Waymark is a team of healthcare providers technologists and builders whose mission is to bring the best healthcare to Medicaid populations. Guided by the communities we serve we bring support and technologyenabled care to help primary care providers keep Medicaid patients healthy. We are building the tools and designing an approach to enable care to reach the patients who can benefit most.

Our core values embody the essence of what makes Waymark a unique team today and what we look for nurture and sustain as a team. We are bold builders believing that the greatest challenges in care delivery can be solved when we harness the power of community and technology. We are humble learners seeking feedback and perspectives different from our own and welcome challenges to our conclusions. We experiment to improve actively seeking data to inform decisions and to assess our own performance. We act with focused urgency our commitment to our mission drives us to tirelessly pursue results.

If this vision resonates with you we hope you consider bringing your creativity your energy your curiosity to Waymark.

About this role

As the Cleveland Community Health Worker (CHW) Manager for Waymark you will lead our community health workers in the region. Reporting to the VP of Market Operations you will supervise and manage a team of CHWs including helping them implement their daytoday priorities providing coaching and support around patient care and managing performance to team goals. As a leader in a growing organization you will also develop and steward community partnerships and resource information to support patient care and impact how we design structure and implement the CHW experience for our employees spanning recruitment hiring and training deployment mentorship resourcing providing pathways to advancement and advocating for CHWs across our organization and externally.

Responsibilities

• Provide direct supervision of the daytoday activities of CHWs in the greater Cleveland area including helping them establish and implement their schedules and priorities.
• Lead weekly team huddles with a multidisciplinary team including CHWs licensed clinical social workers pharmacists and care coordinators to coordinate patient care.
• Provide CHWs with coaching mentorship and support to ensure satisfaction and sustainability within the CHW role and to ensure competency validation including by managing oneonone and group meetings with the CHW team and occasionally shadowing fieldwork.
• Manage staffing schedules to ensure patient coverage and continuity of care within the local CHW team.
• Review data dashboards to manage CHW performance relative to goals and identify strengths and opportunities.
• Work with the Operations and Learning & Development teams to hire train deploy and provide ongoing support to local CHWs.
• Navigate technology systems to supervise CHW documentation and ensure quality care
• Represent Waymark in the community and build and nurture community partnerships.
• Maintain knowledge of programs and resources available to community members that promote their health and wellbeing and support CHWs in understanding and navigating those resources on behalf of those we serve.
• Contribute as a member of the local leadership team by representing Waymarks values and contributing to a positive and collaborative culture across the local team.
• Maintain small outreach and patient caseload responsibilities as a working CHW on an as needed basis to support team coverage including potentially speaking with patients over the phone or meeting patients in the community home or in healthcare facilities.
• This is a hybrid role involving work from a home office as well as travel required within the market (up to 80
• Current Drivers license and access to an insured vehicle.
• Reside within a commutable distance of Greater Cleveland.

Minimum qualifications

• Experience supervising teams of community health workers or related local health workforces.
• Experience delivering health services as a CHW or related role and openness to supporting a small caseload
• A leader with cultural and personal humility. Has a strong understanding of Medicaid and the barriers to healthcare access and quality among diverse underserved populations and is comfortable describing our work externally and building community relationships.
• Sound judgment and the ability to quickly analyze situations and manage team members with empathy and care
• Experience and comfort using technology for virtual communication scheduling and documentation.
• Strong understanding of and ability to teach and implement principles of traumainformed care motivational interviewing and harm reduction including among populations facing serious mental illness and substance use challenges.
• Ability to travel to local neighborhoods across greater Cleveland to help build and nurture community partnerships establish new CHW teams and support existing teams.
• A person who thrives on building and supervising a team of care providers building professionalism and positive culture among those working to support the hardesttoreach patients.

Preferred qualifications

• Knowledge of common CHW recruitment hiring training and supervision strategies and ability to compare and contrast such strategies in realworld situations.
• Community Health Worker certification.
• Long time resident of the Cleveland area and knowledgeable of community resources.

Salary Range

$64000 $82000

In addition to salary we offer a comprehensive benefits package. Heres what you can expect:

Stock Options: Opportunity to invest in the companys growth.
WorkfromHome Stipend:A dedicated stipend for your first year to help set up your home office.
Medical Vision and Dental Coverage:Comprehensive plans to keep you and your family healthy.
Life Insurance:Basic life insurance to give you peace of mind.
Paid Time Off:20 vacation days accrued over the year plus 11 paid holidays.
Parental Leave:16 weeks of paid leave for birthing parents after six months of employment and 8 weeks of bonding leave for nonbirthing parents.
Retirement Savings:Access to a 401(k) plan with a company contribution subject to a vesting schedule.
Commuter Benefits:Convenient options to support your commute needs.
Professional Development Stipend: A dedicated stipend supports professional development and growth.

COVID Vaccination:Waymark has adopted a policy on mandatory full vaccination to safeguard our employees our partners and the patients we serve from the hazard of COVID19. As a healthcare company we believe it is important for our employees and actions to reflect the best available science and the interests of public health. You will be asked to attest to your COVID vaccination status before an offer of employment is made.

Offer of employment is contingent upon successful completion of a background check.

Dont check off every box in the requirements listed above Please apply anyway! Studies have shown that some of us may be less likely to apply to jobs unless we meet every single qualification. Waymark is dedicated to building a supportive equal opportunity and accessible workplace that fosters a sense of belonging so if youre excited about this role but your past experience doesnt align perfectly with every preferred qualification in the job description we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!

Important Notice:We have been made aware of recent fake email addresses offering job opportunities. Please be advised that all legitimate communications will only come from email addresses ending in@waymarkcare.