HVAC Technical Support II
HVAC Technical Support II
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 60000 - 80000
Vacancy
1 Vacancy
Posted on :
07-04-2025
Job Description
HVAC Technical Support II 8am5pm MF
Salary Range $60000$80000
Salary Range $60000$80000
KCC is an employeeowned company with multiple divisions related to construction local HVAC service and the design/manufacturing of commercial HVAC equipment. This position is for the division that designs and manufactures commercial HVAC equipment which includes rooftop packaged units air handlers DX and hot/chilled water systems.
Summary:
As an HVAC Technical Support II you will be responsible for providing support for sophisticated commercial HVAC equipment. This role supports end users and field support technicians via phone email remote connection to the technicians computer or working with other tech support personnel. You must develop an intimate understanding of how the various equipment layout and design. In this role you will be answering common questions providing documentation or could be working with an onsite technician to diagnose minor issues with electrical refrigeration controls or other related HVAC systems. The position requires working with internal engineering or quality teams to discuss field issues that have been discovered or assisting with validation testing of solutions. Optional travel to jobsites assisting Controls or Design Engineers is required to diagnose and resolve issues not able to be fixed remotely. Applicants with a mechanical or electrical background are a great fit if interested in a mix of an office environment and some handson work. Product line specific training will be provided. This position has a high career growth potential for those interested in the HVAC service field.
Benefits:
- Employee Stock Ownership Plan (ESOP)
- 9 paid holidays
- Yearly bonuses
- Health dental & vision insurance
- 401k company match
- Monthly accrued vacation
- Employee assistance programs
Essential Functions or Responsibilities:
- Answer incoming customer inquiries related to HVAC equipment and systems.
- Provide clear and concise explanations to customers regarding technical issues.
- Offer troubleshooting assistance to customers to identify and resolve problems.
- Analyze and diagnose advanced technical issues related to HVAC systems.
- Maintain detailed records of customer interactions and technical issues.
- Identify opportunities to improve field support processes and procedures.
- Stay current with product specifications manuals and technical documentation.
- Take on advanced technical issues from lowerlevel technical support personnel.
- Gather customer feedback and suggestions for improving products and services.
- Optional travel with senior technical support personnel to jobsites for further diagnostics.
- Read and diagnose simple controls issues and diagnose using simple programmable controller logic.
Qualifications/Skills:
Requirements:
Requirements:
- Must be able to meet safety/physical requirements.
- High school diploma or equivalent.
- Technical degree certification HVAC certification or related high level education.
- Excellent communication and interpersonal skills.
- Patience and the ability to remain calm under pressure.
- 25 years of experience working with HVAC equipment.
- Some experience using computers and Microsoft Office Suite (Excel Outlook Word etc..
- Valid drivers license and able to be put on company insurance for rental vehicles (for travel).
- Either possess an EPA 608 Certification or willing to become certified within 6 months of starting.
- Ability to type at least 20 words per minute or willing to learn within the first 6 months of starting.
Prefer:
- Previous customer service technical support or customer interaction experience preferred.
- HVAC field service technician experience.
Safety/Physical requirements:
- Ability to lift 50 lbs.
- Fluent in English.
- Requires bending stooping and standing.
- Must be able to stand from six 6 to eight 8 hours per day.
- Follow established safety policies including but not limited to mobile equipment PPE emergency response HAZCOM firstaid response etc.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required by the employee for this job. Duties responsibilities and activities may change over time with or without warning.
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required by the employee for this job. Duties responsibilities and activities may change over time with or without warning.
KCC COMPANIES IS AN EQUAL OPPORTUNITY EMPLOYER
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Employment Type
Full Time
Key Skills
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