Desktop Support Technician Contract
Desktop Support Technician Contract
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
Closing Date: Monday April 21 2025
Teck is a leading Canadian resource company focused on responsibly providing the metals essential for global development and the energy transition while caring for the people communities and land that we love.
Tecks two regional business units North America and Latin America oversee Tecks assets through all phases of safe sustainable development operation and closure. The business units are supported by enterprisewide functions that set strategic direction establish standards and provide governance as well as supporting the business through shared services centers of excellence and business partnering.
Desktop Support (Site Support) at Teckis a Tier 2 end user support position with aspects of both higher and lower responsibility and technicalaptitude work included occasionally as well. The Desktop Support role is a predominantly inperson support role and the successful candidate will remain inperson and inoffice 80100 of the week.
Reporting to the Acting Lead End User Support the Desktop Support Technician is responsible for the onboarding refreshing and replacing machines incident resolution and general ticket and request management. As the second support person in Toronto this outstanding candidate must be able to work independently and apply a variety of resources! All tasks are assigned and tracked through ServiceNow making prior experience with this tool is advantageous. Additionally maintaining request incident and asset management records is entailed along with updating internal team documentation and externally facing knowledgebase articles as needed.
The ideal candidate is a versatile professional ideally with a background in customer service and a solid focus on technology. Experience in retail sales or the service industry is beneficial for developing the clientfirst attitude we value. However a robust technical capability is also essential. Tecks Toronto office serves as the Sales and Marketing hub so the Desktop Support Technician will support a diverse clientele including executive visitors from the head office. This role will also provide remote support for the Vancouver head office. Experience in providing executive support within an enterprise environment is highly desirable.
Responsibilities
Responsibilities
- Be a courageous safety leader adhere to and sponsor safety and environmental rules and procedures
- Liaise with multiple teams groups and areas of the business daily to complete tasks incidents and other project work
- Work with hardware and software vendors to verify timely product delivery ensuring that new equipment is installed and ready to operate on schedule
- Maintain important records efficiently and accurately including service tickets request history asset records and internal and external documentation
- Provide input to the continued growth of the team while helping to implement documentation policies and procedures. This includes thinking creatively on how to improve processes
- Review and maintain stock levels to an adequate degree ensuring availability without overexpenditure
- Analyze and make recommendations regarding hardware and software standardization when possible
Qualifications
Minimum
A technical certificate diploma or 2 years of directly related Tier 2 experience. 4 years of experience alongside a BA or BSC degree or equivalent experience is an asset
Excellent and extensive technical troubleshooting skills
Phenomenal organizational written verbal and interpersonal communication skills are a necessity
Proficiency in English at a native or nearnative level is required
Able to perform multiple tasks simultaneously including handling interruptions and returning to and completing tasks in a timely manner
Confidence in troubleshooting Tier 2 (and some Tier 3 issues in Windows including application specific errors and issues that arise in a complex SCCM/AD/Azure multi/hybridDC environment
Detailed understanding and history supporting Windows 10/11 O365 CTR and O365 Online
Experience working in an organization oriented by process
Some experience with print servers and Papercut
Possesses positive professional interpersonal skills
Ability to easily adapt to and learn new technologies
Some experience in a customerfacing role such as retail hospitality or other servicebased role even early in career
Desired
Experience working in an ITIL V3 framework is a plus
Advanced familiarity with tools such as Service Now Azure Online TeamViewer SCCM Active Directory (and Entra AD) is an asset
Recent exposure working in a large 5000 person organization
Spanish speaking skills are an asset
Working with solving and configuring WDS/SCCM imaging workflows
Experience with PowerShell scripting and other methods of software automation
Experience supporting multifunction Xerox printers notably Alta Link models and print servers
Papercut Administration and support
Experience with a purchasing/requisitioning system
Recent history supporting Apple in the Enterprise applying JAMF and Intune
Additionally preferred qualifications may include professional certifications from entities such as BCIT or HDI (Desktop Support Technician or Support Center Analyst) CompTIA or Microsoft (Microsoft Certified IT Professional or Microsoft Certified Systems Administrator)
Why Join Us
At Teck we offer more than just a job we provide a pathway to personal and professional enrichment. With captivating projects set against stunning backdrops a culture of inclusivity and collaboration and boundless opportunities to learn and grow joining us means embracing a fulfilling and dynamic career adventure.
As a contractor youll add your expertise and work alongside experienced professionals on projects that challenge and inspire. Were dedicated to fostering your growth through coaching training and a commitment to safety. Your contributions will make a difference not just in your career but in our ongoing success. Teck offers a wide array of permanent career opportunities and your role as a contractor can be a stepping stone to exploring different positions within our organization. Were committed to helping you chart a dynamic and rewarding career path.
The actual wage rate offered is determined based on the successful candidates relevant experience skills and competencies and considers internal equity.
Required Experience:
IC
Employment Type
Contract
Key Skills
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