Bilingual Customer Service Representative
Employment Type: Full Time Entry Level
Department: Customer Service
CGS is seeking a Bilingual Customer Service Representative to join our team supporting a wideranging customer support initiative for a large Federal agency.
CGS brings motivated highly skilled and creative people together to solve the governments most dynamic problems with cuttingedge technology. To carry out our mission we are seeking candidates who are excited to contribute to government innovationappreciate collaboration and can anticipate the needs of others. Here at CGS we offer an environment in which our employees feel supported and we encourage professional growth through various learning opportunities.
Skills and attributes for success:
Reply to calls and emails from the public on housing and FHA mortgages.
Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests.
Document your communications in our database.
Qualifications:
Bilingual and fully fluent in English and Spanish (both written and verbal)
High School diploma or General Educational Development (GED) certificate
Minimum of two 2 years of customer service call center or contact center work history.
Ability to obtain a Public Trust Security clearance which includes a credit check and background investigation
Ideally you will also have:
Ability to follow policies procedures and regulations.
Ability to navigate a content management system other applications and related web sites.
Strong written and verbal communication skills.
Excellent customer service dependability and time management skills.
Keyboarding proficiency of at least 40 words per minute.
Call Center (omnichannel) background a plus.
Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human technical and financial resources. We combine cuttingedge technology with worldclass personnel to deliver customized solutions that fit our clients specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years weve been growing our governmentcontracting portfolio and along the way weve created valuable partnerships by demonstrating a commitment to honesty professionalism and quality work.
Here at CGS we value honesty through hard work and selfawareness professionalism in all we do and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore we offer a comprehensive benefits package.
Health Dental and Vision
Life Insurance
401k
Flexible Spending Account (Health Dependent Care and Commuter)
Paid Time Off and Observance of State/Federal Holidays
Contact Government Services LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Join our team and become part of government innovation!
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For more information about CGS please visit: or contact:
Phone:
Bilingual Customer Service Representative
