SpaWellness Supervisor
SpaWellness Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
Esplanade by the Islands is excited to announce the exceptional career opportunity of Spa Supervisor. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.
General Purpose:
Having and maintaining a working knowledge of a spa and maintaining a high standard of professionalism along with customer service.
Essential Duties:
- Flexible hours to include AM PM and weekends.
- Maintain personal integrity client confidentiality and professional standards for best practice.
- Informs Department Manager of all required spa supplies for inventory purposes.
- Tracking of retail and back bar product line and supplies.
- Incorporates safe work practices in job performance.
- Attends staff meetings.
- Answers incoming calls schedules appointments relays cancellations to staff & clients.
- Proper documentation of all incidents.
- Ensures the staff is fully knowledgeable on the use and benefits of services products and activities.
- Monitors guest feedback and follows up on requests and comments.
- Operates computer accurately and properly books all appointments when scheduled.
- Maintains flexibility to take on new and different tasks as directed by the Department Manager.
- Leads by example to create memorable moments by personalizing the client experience and actively promoting a fun and social atmosphere.
- Assist with annual budget revenue goals and expenses for the related amenities in spa & fitness department.
- Assist in providing social media and website content to Membership Director to promote activities and the social environment of the Club and its amenities.
- Implements policies and procedures for the related amenities including compliance of all company standards relating to quality of products and services.
- Responsible for ensuring overall cleanliness of all areas. (i.e. spa fitness pool & tack room)
- Manages point of sale system online reservation system and other technology to effectively market and communicate to the membership.
- Regular and reliable attendance.
- Assist with interviewing hiring training planning assigning and directing work evaluating performance rewarding and disciplining associates; addressing complaints and resolving problems
Education/Experience:
- Certificate from college or accredited facility; and 3 plus years related to management in spa environment.
Required Experience:
Manager
Employment Type
Full-Time
