Institutional Client Services Associate French Speaking
Institutional Client Services Associate French Speaking
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Job Description
Company Overview
Interactive Brokers Group Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich CT USA with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades known for our cuttingedge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks options futures currencies bonds and funds to clients in over 200 countries and territories. We serve individual investors and institutions including financial advisors hedge funds and introducing brokers. Our advanced technology competitive pricing and global market help our clients to make the most of their investments.
Barrons has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic multinational team and be a part of a company that simplifies and enhances financial opportunities using stateoftheart technology.
We are looking for an enthusiastic selfstarter with outstanding communication and problemsolving skills to provide a high level of service to IBKRs global existing and prospective institutional clients (including banks hedge funds financial advisors and brokers) via telephone ticket and live chat. Being bilingual in English and French is preferred.
We pride ourselves on building and maintaining longterm client relationships while providing a seamless onboarding experience for our clients as we continue expanding our global product and service offerings. Your contribution will play a crucial role in this supporting clients with any technical or traderelated queries and thereby cultivating lasting professional relationships. We require you to be proficient in English with additional languages a plus.
At IBUK we have a supportive culture where we encourage our team to develop and grow through involvement in projects mentoring programmes mandatory and enhanced training as well as professional qualifications.
Key Responsibilities:
First point of contact for client queries including but not limited to:
- Assistance with multiple trading platforms (desktop mobile browser)
- Resolution of traderelated queries (order entry trade
- Communication and escalation of highlevel issues to relevant stakeholders
- Relationship Management for key institutional clients
- Project Management of platform and process enhancements
- Other tasks including client training general market research and development
Qualification & Skills
- Strong knowledge of listed Equities Options Futures and FX.
- Analytical problemsolver with a passion for technology and financial markets.
- Prior experience in international settlements or clearing operations is a plus.
- Bilingual (English and French speaking).
- University degree or higher.
- At least 12 years experience preferably in a clientfacing capacity at a global financial institution (less experienced candidates with a strong grasp of the core competencies will also be considered).
Location
20 Fenchurch Street London EC3M 3BY
8 am 5 pm Monday Friday
Benefits
- Career support and development
- Salary commensurate with experience
- Performancebased discretionary cash bonus scheme
- Discretionary stock grant
- Group Life Assurance cover
- Group Income Protection
- Occupation pension scheme based on Gross earnings
- Hybrid working model
- Above statutory annual leave increasing with service
- Daily companypaid lunch and healthy snack options throughout the day (when working from the office)
- Access to Private Medical Insurance Dental Plan and/or Health Cash Plan (including dependants)*
- Corporate events
- Travel season ticket loans
- Cycle to work scheme
*on successful completion of the probation period
Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse equitable and inclusive workplace.
If you have what it takes to become part of our London office team please apply today!
Interactive Brokers (UK) values in promoting monitoring implementing best practices policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.
Required Experience:
IC
Employment Type
Full Time
