Charter Coordinator
Permanent Fulltime Opportunity
About SkyCare:
SkyCare is on a mission to provide lifesaving and essential air travel services across America. Were a team of passionate individuals who take pride in providing the highest levels of safety comfort and care to all our passengers. We provide private corporate and medevac flight services as far north as the Arctic Circle and as far south as the fly when and where our passengers need to go!
SkyCare is a privatelyowned and familyoperated organization based in Sioux Lookout Ontario with additional bases in Manitoba and Southern Ontario. As a premium provider of Canadian air ambulance services we are constantly growing and looking for hardworking individuals who share our excitement for building something meaningful.
Why Join Us
Impactful Work: in the last 10 months SkyCare has delivered over 180 organs and completed over 3000 Medevac flights directly contributing to saving efforts.
Growth Opportunities: competitive careerprogression programs and professional development support to help you reach your goals.
Perks & Benefits: extended health / vision / dental care / life / longterm disability insurance employee and family assistance program group retirement savings plan.
Salary: $24 $29 per hour based on approximately 40 hours per week. Start rate will be commensurate with education and experience. Salary progression based on merit. Hours may vary based on operational needs and requirements but will generally be 8AM 5PM.
Benefits:
Extended health vision dental care life and longterm disability insurance
Employee & Family Assistance Program
Group Retirement Savings Plan
Professional Development Support
Why You:
Do your personal values align with our purpose and principles Do you want more than just a job where you can quite literally be part of a team who does whatever it takes to save lives Do you love outdoor adventure and professional growth Do you act with integrity and commitment If you answered yes we want to hear from you!
Job Summary & Responsibilities:
This position works from our fastpaced and dynamic SOCC (System Operational Control Centre) desk alongside the Flight Follower and Operations Coordinators. This position is responsible for handling all frontline customer service and client requests and will be at the forefront of the efforts to continue and bolster SkyCares reputation as a friendly professional customer servicefocused aviation company. The position also provides daily feedback planning direction and communication on all aspects of SkyCares aircraft operations.
Responsibilities include:
Answering phone calls and email queries from passengers and clients
Greeting walkins passengers and patients with a friendly smile and acknowledgement always
Providing timely quote requests and scheduling confirmed bookings
Ensuring that updated information is provided to Flight Crews and Chief Pilots
Assisting in planning scheduling and coordination of all SkyCare flights on a daily basis
Filing US Customs submitting medevac availability and assisting with ad hoc SkyCare events
Becoming proficient in the SOCC software packages utilized including MS Word & Excel Google Sheets and Aviationspecific software
Working within a positive team environment to make SkyCare the best aviation company in Canada!
Qualifications:
High school diploma or General Education degree (GED) equivalent
Minimum two 2 years experience in operations and/or flight coordination considered an asset
Previous experience with Airline Management Software considered an asset
Required to obtain and maintain satisfactory CPIC (Criminal Record Check)
Willing to relocate to Sioux Lookout ON
Legally eligible to work in Canada
Knowledge Skills and Abilities:
Ability to correctly apply knowledge of Canadian Aviation Regulations
Selfdirected ability to stay current with technical and regulatory changes and bring such changes forward with recommendation for internal policy/process changes to management.
Excellent problem solving and critical thinking skills with sound judgement to know when to consult/escalate to manager.
Unwavering focus on quality and accuracy.
Able to learn and adapt quickly.
Excellent interpersonal and communication skills.
Solutionfocused approach using excellent diplomacy to understand divergent perspectives.
Excellent adult learning principlesbased training and facilitation skills.
Good computer skills; proficiency in MS Office with emphasis on Excel Outlook and Word.
Ability to demonstrate professionalism and strong teamwork skills.
Demonstrated flexibility and organizational skills to meet established deadlines in a dynamic work environment with shifting priorities multiple demands and some urgency.
TO APPLY:
Apply online at
Closing Date: Open until filled
We embrace each others unique qualities through our commitment to inclusiveness equity and accessibility and if you require accommodation during the selection process please let us know. We encourage all qualified candidates to apply. We thank all applicants for their interest in SkyCare; however only those candidates who are selected will be contacted.
For more information about our amazing company please visit