Customer Service Representative
Customer Service Representative
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Job Description
Job Details
Description
Customer Service Representative
Why Join Us
At LBB Specialties we are dedicated to empowering innovation building meaningful relationships and fostering an environment where every team member can thrive. As part of our team you will work alongside industry experts contribute to impactful projects and help drive our company forward in the chemical distribution space. Join us as we bring innovation and growth to the forefront of our industry.
Your Impact
As a Customer Service Representative you will play a vital role in supporting the companys overall mission to deliver exceptional service and build lasting customer relationships. Your efforts will directly contribute to our companys success by increasing operational efficiency & customer satisfaction. With proactive communication responsiveness & attention to detail this will cultivate trust & loyalty amongst our customers which is essential to sustaining longterm growth.
Key Responsibilities
1. Order Processing & Customer Communication
Process all types of customer orders accurately and promptly.
Provide clear and timely updates to customers regarding order status estimated timelines delays and costs.
Track open orders daily to ensure timely delivery resolution of any issues & customer satisfaction.
Allocate inventory to orders based on FIFO (First In First Out) method by reviewing inventory levels at our Distribution Centers (DCs) and thirdparty logistics 3PL) partners.
Maintain detailed records in P21 and SharePoint to ensure uptodate information is available for various departments and customer inquiries.
Address customer inquiries related to products service information documentation requirements order fulfillment and shipment tracking.
Handle changes returns and cancellations of orders ensuring clear communication with relevant teams.
Process shipment confirmations to close orders and invoice once the order has shipped.
2. CrossDepartmental Collaboration & Support
Support assigned Sales Representatives and communicate regularly for alignment.
Investigate and resolve order discrepancies reported by customers or sales.
Collaborate with Logistics to coordinate shipments.
Work closely with Accounting to resolve credit and billing issues.
Partner with the Commercial Team and Pricing Analyst to address pricing and product availability concerns.
Communicate with Purchasing/Inventory team to obtain updates on purchase orders.
Ensure customer satisfaction by maintaining ongoing communication with all departments
3. Additional Responsibilities
Assist the Manager of Customer Service with special projects as assigned.
Identify opportunities for operational process improvements to enhance customer service and internal efficiency.
Meet companybased metrics to ensure customer excellence.
Qualifications
What Youll Bring
Bachelors degree preferred 3 years of related experience.
Demonstrated expertise in problem solving critical thinking and analytics.
Strong understanding of computer skills including (Microsoft Outlook Excel Word PowerPoint) and ability to quickly learn P21 SharePoint Power BI and other software.
Excellent communication skills attention to detail organizational and time management skills a customer focused mindset and team player with a collaborative attitude.
A proactive resultsdriven approach with the ability to work both independently and collaboratively.
Why Youll Love Working Here
Competitive Benefits: Comprehensive healthcare 401(k) matching and more.
Flexible Work Environment: Hybrid and remote work options within the U.S.
Professional Development: Access to learning opportunities & resources to grow in your career.
Inclusive Culture: Be part of a diverse collaborative and supportive team.
IndustryLeading Impact: Work with top brands in a dynamic field and contribute to meaningful growth.
Additional Information
Location: Norwalk
Travel: None
Work Authorization: Must be able to show evidence of authorization to work in the U.S. without employer sponsorship.
EEO Statement
LBB Specialties is committed to providing equal employment opportunities for all employees and applicants celebrating diversity and fostering a supportive harassmentfree work environment.
Disclaimer
This job description is not exhaustive and may be subject to change or additional responsibilities based on business needs.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
