Senior Platform Administrator
Senior Platform Administrator
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Job Description
Job Description:
Responsibilities
You will be administrating the Salesforce implementation to support a global user base
Offer L2 support for the Salesforce platform
Support user queries and Training about new functionalities launched every month by development team.
Support all aspects of user and license management including new user setup/deactivation roles profiles permissions public groups OWD sharing settings
Manage the data migrations and data loading request for Salesforce
Support of the Salesforce integration with other applicationsand downstream systems
Troubleshoot and resolve user issues in a timely manner and manage projects following agile best practices for application development.
Execute salesforce configuration changes including (but not limited to): Flow assignment rules approval processes fields page layouts record types dynamic layouts apps actions custom settings dashboards and reports.
Stay uptodate with new Salesforce releases and evaluate new features for implementation.
Identify unused or underutilized platform features and work product owner to get it prioritized in product backlog
Establishing best practices maintaining documentation and suggesting improvements as our inhouse expert well trust you to bring ideas on developments and new ways of working!
Requirements
3 years of experience as a Salesforce Administrator
Experience working within a large global organisation is preferred
Experience working in a Scrum/Agile environment
Experience working with CI/CD process
Driven to succeed with the ability to creatively problem solve
Negotiation skills and excellent customer service interpersonal communication and people engagement skills.
Strong analytical planning and organisational skills.
Selfmotivated and able to work under initiative within a team environment with the ability to work autonomously.
Positive empathetic and professional manner.
Certified Salesforce Administrator.
Experience with Lightning and Salesforce App development.
Experience with creation and management of Flows.
Sales Cloud certification is essential.
Desirable to have ITIL Foundation certificate or experience.
Location:
BangaloreBrand:
BcoeTime Type:
Full timeContract Type:
PermanentRequired Experience:
Senior IC
Employment Type
Full-Time
