Security Risk Analyst
Security Risk Analyst
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Job Description
Job Description
Zendesk makes support sales and customer engagement software for everyone. A crucial part of crafting phenomenal software is both securing it and ensuring that our customers trust in it. Thats where you come in!
The Governance Risk and Compliance (GRC) team at Zendesk is looking for a Security Risk Analyst who has the ability to work with internal customers/stakeholders assists in key initiatives and help to maintain and promote a strong cybersecurity and privacy culture.
The GRC team focuses on clarifying standard procedures and identifying analyzing and managing risks. We define and maintainInformation Security Policies Standards and Procedures. And track and mitigate security risks and policy noncompliance while providing visibility and accountability to the owning organizations.
What you get to do everyday:
- Manage risks in theRisk Registerby triaging rating communicating defining treatment plans and monitoring risks across various business units security domains and asset categories.
- Ability to identify and communicate risks control gaps and policy noncompliance to key stakeholders.
- Apply risk rating methodology across risks and policy exceptions.
- Support the creation and improvement of Information Security Policy Standards and Guidelines.
- Perform quantitative risk assessments/analysis on various security privacy and compliance related issues and develop measurable reports to be distributed to partners.
- Collaborate with individuals from Product Security Security Operations Governance & Enablement and Engineering teams in order to improve and implement new processes that will further grow the foundation of the Security program.
- BA/BS degree in Information Systems Information Security Math Business Accounting or a related field
- Experience in security compliance IT audit information security security risk or other relevant fields
- General knowledge of NIST framework (BONUS knowledge/experience: PCI ISO 27001/27018 SOC2 or FedRAMP)
- Familiarity with cloud security concepts for SaaS systems
- The ability to communicate sophisticated topics (both written and verbal) in a clear and concise manner to various types of audiences
- Highly organized and able to balance multiple projects simultaneously
- A desire to learn and adapt quickly
More than 160000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco Zendesk has operations in the United States Europe Asia Australia and South America.
Interested in knowing what we do in the community Check out theZendesk Neighbor Foundationto learn more about how we engage with and provide support to our local communities.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to fosterglobal diversity equity & inclusionin the workplace. Individuals seeking employment at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry physical or mental disability military or veteran status or any other characteristic protected by applicable law. By submitting your application you agree that Zendesk may collect your personal data for recruiting global organization planning and related purposes.
By submitting your application you agree that Zendesk may collect your personal data for recruiting global organization planning and related purposes.Zendesks Candidate Privacy Noticeexplains what personal information Zendesk may process where Zendesk may process your personal information its purposes for processing your personal information and the rights you can exercise over Zendesks use of your personal information.
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific inoffice schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any preemployment testing or otherwise participate in the employee selection process please send an email to with your specific accommodation request.
Required Experience:
IC
Employment Type
Full-Time
