Senior Events Manager
Senior Events Manager
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Job Description
JOB SUMMARY
Prepares all event documentation and coordinates with Sales property departments and customer to ensure consistent high level service throughout the preevent event and postevent phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planners primary contact (following turnover) on property and is responsible for his/her experience.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 2 years experience in the event management or related professional area.
OR
2year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; no work experience required.
CORE WORK ACTIVITIES
Executing Event Operations
Solve problems and/or suggest alternatives to previous arrangements if necessary.
Leads preevent and postevent meetings for assigned groups.
Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
Manages customer budgets to maximize revenue and meet customer needs.
Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
Conducts pre and postevent meetings as required to review/communicate group needs and feedback.
Manages group room blocks and meeting space for assigned groups.
Adheres to all standards policies and procedures.
Celebrates successes and publicly recognizes the contributions of team members.
Executing the Sales and Marketing Strategy
Upsells products and services throughout the event process.
Participates in customer site inspections and assists with the sales process when necessary.
Acts as liaison between field sales person and customer throughout the event process (preevent event postevent).
Managing Profitability
Manages revenue and profitability associated with events.
Forecasts group sleeping rooms and event revenue (catering and audiovisual) for his/her groups.
Reviews billing and payments with clients.
Providing Exceptional Customer Service
Interacts with guests to obtain feedback on product quality and service levels.
Handles guest problems and complaints.
Makes presence known to customer at all times during entire event process.
Follows up with customer postevent.
Greets customer during the event phase and handsoff to the Event Operations team for the of details.
Strives to improve service performance.
Sets a positive example for guest relations.
Reviews comment cards and guest satisfaction results with associates.
Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.
The salary range for this position is $63000 to $79000 annually.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Notification to Applicants: Montreal Airport Marriott InTerminal Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting our online application or an interview please callor email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
Required Experience:
Manager
Employment Type
Full-Time
