Motor Dealer Coach Trainer
Motor Dealer Coach Trainer
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-04-2025
Job Description
Our client operating in the Automotive Sector and based in Centurion Gauteng; is seeking to employ Motor Dealer Coach / Trainer; which forms part of the HR function.
An awesome career opportunity awaits with this international company.
An awesome career opportunity awaits with this international company.
Requirements:
Responsibilities and expectations but not limited to:
Human Resource Consultant:
Key Performance Areas:
Strategic People Planning:
If you do not hear from us within two weeks of applying you may assume that your application was unsuccessful.
- Relevant qualification
- Minimum of 35 years of experience in the automotive industry with 35 years of working experience in human resources including consulting and training
- At least 35 years of direct experience in coaching individuals or teams ideally within a business context or in a sales/service environment
- Motor dealer experience is preferred
- Experience in customer experience sales teams and service departments to improve performance
- Expertise in developing action plans delivering coaching sessions and guiding individuals through change and improvement processes
- Ability to manage multiple projects simultaneously while ensuring timely and successful outcomes
- This role requires travel both within and outside of South Africa so a valid drivers license and passport are essential.
- Own transport is also required.
Responsibilities and expectations but not limited to:
Human Resource Consultant:
- Integrate people strategy and company objectives with dealer requirements and HR service offerings.
- Support training development within the delivery organisation including reviews gap assessments and sourcing and advising on learning strategies and content.
- Support internal communication strategies for development and planning for internal and external stakeholders.
- Research prepare communication materials and deliver presentations providing recommendations based on best practices and expertise.
- Lead or support the design development and implementation of talent management and development programs such as succession planning and leadership development.
- Develop creative strategies methods and tools to assess organisational development and human performance and measure progress in achieving objectives.
- Prepare plans and costings for projects / initiatives and lead internal project teams and external service providers.
- Market company services to the dealer network.
- Ensure effective time management balancing HR services across Elite Dealers and other KPIrelated activities.
- Identify and assess human performancerelated business improvement opportunities and share innovative human performance concepts.
- Research develop and share human performance reference materials to contribute to the companys knowledge capital.
- Coordinate and schedule regular meetings between the dealership team and coach to review progress and align on objectives.
- Conduct gap analysis and root cause analysis within the dealership evaluating staff capabilities customer service sales processes and operational efficiency.
- Develop action plans with dealership staff to address identified gaps and align with dealership goals.
- Provide ongoing coaching and support to ensure successful implementation of action plans.
- Monitor progress and recommend adjustments as necessary.
- Help staff establish sustainable routines to make the implementation of action plans a habit.
- Regularly assess the effectiveness of coaching programs and make datadriven adjustments to improve results.
- Stay up to date with the latest trends and best practices in automotive sales aftersales and customer service to ensure coaching is relevant and impactful.
- Build strong relationships with dealership management and staff to foster a collaborative and productive coaching environment.
Key Performance Areas:
Strategic People Planning:
- Engage with dealers to understand recruitment requirements linked to psychometric assessments and development needs.
- Align companys training offerings with dealer development needs.
- Coach Dealer Management in aligning people development plans with brand values and customer service goals.
- Guide on the appropriate selection and assessment tools (e.g. psychometric assessments).
- Assist with the induction and onboarding of new recruits at dealerships.
- Communicate recruitment initiatives and available HR services to dealers.
- Oversee the development of meaningful individual/team development plans.
- Support and coach dealers in creating and linking individual/team development plans with training offerings.
- Assist in coordinating psychometric assessments for new or existing staff.
- Advise on succession planning training and career development opportunities.
- Interpret and evaluate cultural environmental and leadership factors impacting dealer performance offering solutions to address them.
- Promote alignment of performance indicators with brand values and customer service growth.
- Advise dealerships on the benefits and impact of positive and timely reward and recognition practices.
- Facilitate working groups teams and brainstorming sessions to increase performance and efficiencies.
- Mentor Dealer Principals and managers on performance management using LMS (Learning Management Systems).
- Monitor LMS updates and ensure compliance with service level agreements (SLAs).
- Foster positive internal relationships and provide feedback to improve service offerings.
- Manage the completion of assigned projects ensuring alignment with company and dealer network needs.
- Support company events such as certification examinations product launches and department workshops.
- Attend roadshows and stay current on HR trends brand values and strategy.
- Ensure timely reporting and adherence to internal processes (e.g. expense claims monthly schedules).
- Assist with HR audits and analysis of trends within Elite Dealers.
- Contribute to annual Customer Satisfaction Survey completions.
If you do not hear from us within two weeks of applying you may assume that your application was unsuccessful.
Employment Type
Full-Time
Key Skills
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