Laboratory Processing Assistant II - Client Resource Team CVM
Laboratory Processing Assistant II - Client Resource Team CVM
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Job Description
The Cornell University College of Veterinary Medicine seeks a Laboratory Processing Assistant to join the Client Resource Team at the Animal Health Diagnostic Center. In this position you will act under the direction of the Client Resource Team Supervisor and support the daily activities of the AHDC by serving as the front line for client service and assisting with the processing of incoming submissions. You are highly collaborative effectively communicate across all levels to assess shareholder needs respond to inquiries and appropriately process test requests. Your excellent time management skills and positive attitude allows you to move efficiently between responsibilities ensuring success as you work in a teambased environment. A keen attention to detail is important as you will perform critical data entry.
The job responsibilities include but are not limited to:
- Actively participate in a broad range of client support and data entry responsibilities while collaborating across multiple units.
- Actively serve as a point of contact for client inquiries to provide general or case related information and to refer complex inquiries to appropriate individuals.
- Perform basic sample processing tasks e.g. open packages handle samples generate accessions etc.
- Maintain detailed and accurate records.
- Monitor and maintain certifications and trainings to meet job expectations and requirements
- Participate in a rotational schedule to perform duties within the Client Resource Team unit.
Required Qualifications
- High school diploma with up to one year of client support experience or equivalent combination of education and experience.
- Works well both independently and within a team environment.
- Ability to handle sensitive confidential information with tact and discretion.
- Ability to sit or stand for extended periods of time at computer stations.
Preferred Qualifications
- Veterinary technician Veterinary assistant or medical assistant experience.
- Understanding of various customer service tools.
Important Details about the Position
- This is an onsite position located in Ithaca NY.
- This is a fulltime threeyear term position with potential for extension contingent upon funding and performance.
- We are unable to provide Visa sponsorship now or in the future for this position.
- Relocation assistance will not be provided for this position.
Employees working in the laboratory must receive the preexposure rabies prophylaxis vaccination series prior to or immediately after hire which will be paid for by the department.
While the regular business hours are 8:00 am to 5:00 pm the specific schedule may change to meet the needs of the business requiring employees to work early mornings evenings weekends and University holidays and scheduled breaks.
The Following Documents are Required to be Submitted with your Application
- Resume
- Cover Letter
What We Offer:
Great benefits! Cornell receives national recognition as an awardwinning workplace for our health wellbeing and sustainability.
- 3 weeks of paid vacation
- 13 additional holiday days with generous holiday pay if you work on those days
- An awardwinning employer provided benefits program
- Comprehensive health care options
- Access to wellness programs
- Employee discounts with local and national retail brands
- Generous retirement contributions
- Impressive educational benefits include tuitionfree Extramural Study and Employee Degree Program Tuition Aid for external education and Cornell Childrens Tuition Assistance program
- Follow this link for more information: are expected to meet all of the Cornell University Staff Skills for Success which are essential for individual and organizational success.
Who We Are:
The Animal Health Diagnostic Center (AHDC) is a high visibility and highvolume veterinary diagnostic laboratory that promotes the health productivity and welfare of foodand fiberproducing animals companion animals and zoo and wildlife populations. Through its comprehensive veterinary diagnostic services the AHDC detects animal diseases and supports animal and public health promotes environmental stewardship and fosters economic growth.
The Client Resource Team (CRT) is an operational unit that performs daily clerical administrative and specimen processing tasks to maintain highquality client support.
Questions
University Job Title:
Lab Processing Assistant IIJob Family:
HealthLevel:
BPay Rate Type:
HourlyPay Range:
$21.20 $22.54Remote Option Availability:
OnsiteCompany:
Contract CollegeContact Name:
Gabriel GonzalezJob Titles and Pay Ranges:
NonUnion Positions
Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience
Education level to the extent education is relevant to the position
Unique applicable skills
Academic Discipline
To learn more about Cornells nonunion staff job titles and pay ranges see Career Navigator.
Union Positions
The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornells union wages see Union Pay Rates.
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Employment Assistance:
For general questions about the position or the application process please contact the Recruiter listed in the job posting or email .
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EEEO Statement:
Cornell Universitys history of diversity and inclusion encourages all students faculty and staff to support a diverse and inclusive university in which to work study teach research and serve. No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving but not limited to such factors as race ethnic or national origin citizenship and immigration status color sex pregnancy or pregnancyrelated conditions age creed religion actual or perceived disability (including persons associated with such a person) arrest and/or conviction record military or veteran status sexual orientation gender expression and/or identity an individuals genetic information domestic violence victim status familial status marital status or any other characteristic protected by applicable federal state or local law.
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. Qualified protected veterans as defined in the Vietnam Era Veterans Readjustment Assistance Act (VEVRRA) and qualified disabled individuals with disabilities under Section 503 of the Rehabilitation Act have rights in the application process and in employment under federal law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.
Employment Type
Full-Time
