Service Technician Windows and Doors - Office Based
Service Technician Windows and Doors - Office Based
Posted on :
07-04-2025
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1 Vacancy
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Job Description
Join Our Team at Renewal by Andersen!
Renewal by Andersen Cranford NJ
Company Overview:
Renewal by Andersen careers offer unrivaled opportunity! Our employees bring to life our key core values: integrity alignment achievement balance and commitment. If these values are important to you too we want you on our team! Renewal by Andersen windows are the highest quality replacement windows on the market. For more than 115 years Andersen has been the worlds largest and most recognized brand for exclusive window and door systems. In addition to our highquality products and signature service we empower our employees to deliver excellence and joy to the home improvement experience.
The Role:
As an inoffice Service Technician you will play a vital role in enhancing our customers experiences by delivering topnotch service and support. In this unique officebased position youll leverage your handson knowledge to troubleshoot and resolve warranty issues using innovative virtual video messaging. This means youll not only assist customers remotely but also apply your construction insights to ensure they receive the best solutions for their window and door needs.
Why Youll Love Working Here:
Make an Impact: Use your expertise to directly affect customer satisfaction and loyalty through effective communication and problemsolving.
Innovative Technology: Embrace cuttingedge tools to help homeowners understand their product concerns making your interactions engaging and rewarding.
Team Environment: Collaborate with a dedicated operations team that values your input and believes in an open line of communication.
WorkLife Balance: Enjoy a Monday to Friday schedule from 8:00 AM to 5:00 PM allowing you to keep your weekends free for what you love.
Your Primary Responsibilities Will Include:
Engaging with customers via phone and virtual video messaging to assess their window and door service needs.
Utilizing your handson experience to troubleshoot technical issues guiding homeowners through solutions with confidence.
Guide customers to window and door openings to diagnosis and correct when possible service problems using Renewal by Andersens proprietary TechSee software
Following up on service requests to ensure satisfaction and project completion.
Documenting customer interactions thoroughly providing essential updates and insights to our team and clients.
Managing schedules for service technicians voicemails emails and customer reviews effectively.
Qualifications Were Looking For:
23 years of customer service experience that demonstrate a professional demeanor and strong communication skills.
23 years of carpentry finishing and/or remodeling or window installation/service experience is highly preferred
Mechanical aptitude
Familiarity with CRM software and proficiency in Microsoft Office especially Excel.
Detailoriented mindset with strong organizational skills to navigate a fastpaced environment.
What We Offer:
Competitive pay range of $23$27/hour with bonus potential!
Comprehensive benefits package including medical dental vision and life insurance.
401(K) with company match to help you secure your future.
Exciting employee perks discount program and a student loan repayment plan to support your financial goals.
Paid time off paid holidays and even floating holidays for those special occasions!
If youre ready to take the next step in your career and leverage your expertise in a rewarding office environment we want to hear from you! Apply now and join the Renewal by Andersen family where your skills will shine and your contributions will be valued.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities duties and qualifications required of employees assigned to this job.
SMS terms:Garden State Custom Windows LLC also known as RbA of NJ/NY Metro offers you the option to engage in SMS text conversations about your job application. By participating you also understand that message frequency may vary depending on the status of your job application and that message and data rates may apply. Please consult your carrier for further information on applicable rates and fees. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel and HELP for help.
By optingin to receiving SMS text messages about your job application you acknowledge and agree that your consent data mobile number and personal information will be collected and stored solely for the purpose of providing you with updates and information related to your job application. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator optin data and consent; this information will not be shared with any third parties.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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