Fire Control Firefighter

About the role:

Would you like to join our professional dedicated Fire Control Team as a Firefighter (Control) Operator based in Tolvaddon at the Service Headquarters

Fire Controlare a crucial part of Cornwall Fire & Rescue Service as the first point of contact for all emergency calls. It is staffed 24 hours a dayand you will work on a designated Watch working 12 hours shifts on a 2 day2 night 4 off shift system.

The role of a Firefighter (Control) Operator is responsible primarily for supporting the delivery of services provided by Cornwall Fire & Rescue Control Room.

Youll work as a part of wide reaching team so you will need to be an effective confident communicator using written verbal active listening and audio typist skills.You will answer emergency calls from various sources including other Emergency Services specialist bodies and neighbouring and national Fire and Rescue Service Controls concerning incidents and operate / monitor all systems within the Control Room in a professional and efficient manner. Youll be required to obtain necessary information from callers for mobilising purposes undertaking radio communication with appliances and vehicles monitoring movements resource management of appliances and officers responding to radio messages from the incident ground and support all Fire Control and operational functions.

Firefighter (Control) Operators are trained and skilled in specialised call handling techniques.You must be able to maintain a balance between giving clear direct advice while having a compassionate toneto support and protect callers in potentially lifethreatening situations. You must be able to remain calm and levelheaded whilst dealing with highpressure situations prioritise work streams follow instructions and make critical decsions. Youll need to be able to listen carefully and know the right questions to ask. The ability to capture information quickly and accurately to assess the situation and an attention to detail to recorded accurate data is crucial. You need to be able to promptly identify the callers exact location and mobilise the right emergency crews to that position. Firefighter (Control)Operators must have a resilience and ability to deal sensitively with people who are in distress. Youmay provide lifesaving advice to people who might be trapped inside a burning building and continue to reassure them until the firefighters arrive on scene. They are also trained in dealing with multiple incident types such road traffic collisions and hazardous materials incidents.

As part of your role you will be required to take Cornwall Council out of hours Highways calls and other out of our services. This will require you to input accurate information using software and bespoke systems and tools as required.

You will be able to contribute to the protection prevention and emergency response functions of the Service to save and protect life property and the environment. You will be able to promote our Services vision for equality diversity and inclusion build a positive culture and work together to make Cornwall safer.

Eligibility to apply:

We are looking for candidates who have excellent communication skills have good ICT skills positive motived are resilient and flexible and who would enjoy working as part of a team in a high pressured environment.

Firefighter (Control) Operators from another Fire & Rescue Service are welcome to apply to this process. We will need proof of competency and any other training records from your current Service if successful in the process.

Application Criteria

• Complete application on Cornwall Council portal (Please see below)
• Have skills in line with the NFCC Leadership Framework and the NFCC Code of Ethics.
• Demonstrate key qualities and attributes required to perform the role.
• ICT skills including the use of Microsoft Word and Outlook.
• Good keyboard skills including audio typing.
• Good communication(written and verbal)
• Worked as part of a team.

Desirable

• Experience in using Vision 4 mobilising system and DS3000 ICCS or similar mobilising system.
• Experience in working in an emergency or call taking environment.
• Currently a competent Firefighter (Control) Operator.

To assist with your application personnel are encouraged to review the role profile which is attached here.

Assessment Framework

• Applicants will be assessed at all stages against NFCC Leadership Framework and NFCC Code of Ethics
• Firefighter (Control) role profile.

Scoring of application forms

• Applicants application form will be scored to progress to Stage 2 only.

Feedback

• All applicants who reach Stage 2 will receive feedback whether successful or not.
• Feedback will be available from and delivered by panel members.

Salary

• Firefighter (Control)
• 26852 (initial 7 week training)
• month development programme)
• 35791 (competent pay)

Training

• Initial training will be given but you must selfmotivate and committed to ongoing learning and development to hone your skills as a Firefighter (Control) Operator.
• Theinitial training being 7 weeks followed by an 18 month development program.
• You will be required to complete regular written and practical tests to confirm knowledge and ability to competently carry out the role of a Firefighter (Control) Operator.
• Transferee Competent Firefighter (Control) Operators will be required to complete a 4 week conversation training package to bring your competencies into line with Cornwall Fire & Rescue Control.

Pension

• Cornwall Council Local Government Pension scheme based on your career average earnings. This includes the option for extra voluntary contributions.

Firefighter (Control) Schedule

Please contact Adam Oliver onoror alternatively Janice James onorif you would like to visit Fire Control to meet the team or have any specific questions about the process and the role.