Customer Trust and Safety - SMETL Hyderabad
Customer Trust and Safety - SMETL Hyderabad
Posted on :
07-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Customer support (compliance risk trust & safety
Job description
Written and spoken skills (CEFR standards C1 or equivalent SVAR score of 65 with an ability
to compose grammatically correct concise and accurate written responses in the required
language.
2 years of experience in a customer facing role related to operations compliance risk
trust & safety or a similar space
Strong communication skills and can explain highly technical topics to technical and non
technical audiences
The ability and desire to challenge the status quo and work in a deeply ambiguous space
Experience using data to propose creative solutions to both tactical and strategic problems
Creativity when solving problems from a customer perspective and is pragmatic when
solving them
Deep empathy for entrepreneurs running a business and are motivated to solve problems
to empower them
Experience analyzing user feedback patterns and use these insights to drive process and
product improvements
Experience with complex and sensitive user facing issues relating to privacy user safety
fraud and supportability
Experience in SQL/Redshift
Project/Program Management experience
You possess experience in risk analysis investigations or risk operations
You have excellent English communication skills both written and verbally
You excel in analytical thinking and problem solving with experience using data to make
assessments / judgment
You enjoy working in an inoffice environment with strong cross team collaboration and
support
You are able to prioritize and enjoy working in a quickmoving environment
You are humble and have a proven track record for working well across teams and with
external partners
Flexible for weekend shifts as needed
Preferred qualifications
Risk experience in payments ecommerce or fintech mitigating digital/cardnotpresent
risk
Knowledge of risk schemes risk prevention methods and risk detection tools
Prior risk experience across multiple industries/verticals
Experience in a high growth technology company
Experience working from a queue
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
