Student Advisor
Student Advisor
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Job Description
- Make a positive impact on the lives of our students
- Join a highly motivated and enthusiastic team
- The position may be required to work at any of the service centres across 6 campuses of the University
- This position requires fulltime oncampus presence
About Us:
At Victoria University we are committed to fostering a positive workplace culture that supports the provision of advice to current and future students. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan: Start well finish brilliantly. One of the drivers Thriving place to Study and Work will enable us to continue to create places that our students and staff love to belong and feel immense pride.
About the role
Student Advisors play a pivotal role in supporting our students at Victoria University. As the first point of contact for current and future student enquiries you will be supporting our students to navigate university systems and processes their personal and academic goals and setting them up to get the most out of their student experience.
In this role you will work 100 on campus closely with our Advisory teams Student Administration and college staff to support domestic international TAFE and higher education students. Our Service centres are across multiple campuses in the west.
An example of duties you may perform will include:
- Providing accurate timely and documented advice to current and future students on a range of matters including course advice administration admissions enrolment fees scholarships and advanced standing and on using student systems
- Supporting students through case management by completing student progress appointments
- Identifying and implementing service and process improvements
These are fulltime continuing positions (x3 at HEP 5 classification with a salary range of $76459 $87825 per annum plus 17 employer superannuation contributionworking 36.75 hours per week.
The successful candidates will be required to work fulltime onsite and must hold a current Working With Children Check
About You:
If you are a vibrant team player that enjoys a fast paced and dynamic work environment this role is for you. We are looking for a person that
- has a customer service mindset and wants to make a positive difference to the lives of our students
- has experience in customer service roles and record management systems (preferably in student services)
- has the ability to collaborate and work effectively with colleagues and stakeholders to deliver exemplary student support
- keeps a level head in busy and sometimes stressful situations
- proactively identifies and resolves issues where possible and appropriately escalates where necessary
- can equally work autonomously and collaboratively as needed
How to apply
To view a copy of the position descriptionplease click here
In aSINGLE document your application must include:
- A cover letter
- Your curriculum vitae/resume
- Responses to the Key Selection Criteria
Note: Applications that do not address the Key Selection Criteria will not be considered
For specific queries related to the role please contactSharon Smith VUHQ Team Leader by email
Applications close Thursday 27 March 2025 at 11:59pm
What We Offer:
For information on our employee benefits flexible working discounts in private health insurance and gym memberships and salary packaging please visit Commitment to Protecting Country:
Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility in all that we do to improve the health and wellbeing of our local and global communities and the planet that we share.
Victoria University is committed to inclusion equity and diversity. VU encourages applications from women gender diverse Aboriginal and Torres Strait Islander people and individuals from underrepresented backgrounds in this field.
Commitment to Diversity and Inclusion at VU:
Victoria University believes that diversity of the workforce adds value to the University and creates a stronger richer working environment for everyone. We are committed to making reasonable adjustments to ensure that our employees have positive barrierfree work environments that accommodate their access needs. Employees who require adjustments are encouraged to discuss their needs with their line manager.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
