Terminal Manager - Fastfrate Group Calgary
Terminal Manager - Fastfrate Group Calgary
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Job Description
Who we are:
Fastfrate Group has been providing industryleading transportation services for more than 50 years. From what started out as an LTL over the road and intermodal carrier Fastfrate has grown into a diverse group comprised of multiple companies operating across Canada. This evolution allows us to offer customers a full suite of assetbased transportation including overtheroad crossborder intermodal LTL and TL drayage and transload warehousing distribution logistics services and final mile.
Who were looking for:
Fastfrate Group is looking for a Terminal Manager who will be responsible for ensuring smooth and efficient functions for the company through maintaining and adhering to strict management and communication processes. You will be accountable for managing all facets of the business through process management utilizing all resources made available. You will also be responsible with working within a budget and finding efficiencies for the operation and customers. You will also mentor your team members find ways to increase quality of customer service and implement best practices across all levels.
What will make you successful in this role:
- Customer Focus
- Communication
- Energy & Stress
- Teamwork
- Quality Orientation
- Time Management
- Adaptability/ Flexibility
- Creative and Innovative Thinking
- Decision Making and Judgement
- Planning and Organizing
- Problem Solving
- Result Focus
- Accountability and Dependability
- Ethics and Integrity
- Mediating and Negotiating
- Providing Consultation
- Leadership
- Coaching and Mentoring
- Staff Management
- Enforcing Laws Rules and Regulations
- Mathematical Reasoning
- Development and Continual Learning
What youll do:
- Manages the overall operations on the cross dock dispatch and warehouse communication processes procedures and people
- Manage within or exceed the established cost and productivity targets.
- Communicate with customers to obtain retain and grow business
- Liaison with Senior Management on a daily basis
- Maintain and execute the daily operation plan to ensure accuracy efficiency and timeliness of all freight.
- Maintain scheduling discipline and performance management for the employees in the operational process.
- Create and change schedules as dictated by demand and performance.
- Continually monitor workloads throughout the department and actively pursue additional resource when justified.
- Monitor personnel and/or equipment locations and utilization to coordinate service and schedules
- Create initiatives and procedures that maximize organizational ability to service clients with the most efficiency possible.
- Discuss and resolve issues with all employees concerning bid package questions oncall status assignments etc.
- Breakdown verify and ensure all operational timelines have been met.
- Generally maintain an open and effective dialogue with all personnel to insure fairness and clarity of understanding.
- Create and maintain logs necessary to perform quick checks and assessments to ensure the highest quality.
- Respond to complaints with thoroughness and accuracy.
- Adhere to corporate and departmental policies and procedures
- Completion of all required training through Carriers Edge (Manager/Supervisor Training Program)
- Performs other duties as required
Must haves:
- Management level experience leading a team preferred
- Previous experience with dispatch/call center environment an asset
- Transportation industry knowledge and experience an asset (i.e. shipping/receiving scheduling freight negotiations and regulatory requirements)
- Computer skills Outlook Excel Word
- Clean Criminal Record
- Able to deal with people sensitively tactfully diplomatically and professionally at all times
- Able to work well under pressure
- Flexible able to deal with change
- Strong attention to detail
- Very organized with excellent multitasking and problemsolving skills
- Excellent customer service/communication skills
- Strong work ethic and positive team attitude
- Familiar with business and financial principles and practices
- Communicate within all levels of the organization
- Budget development and oversight experience
- Profit and Loss/General ledger proficiency
- Collective Bargaining extensive experience.
Required Experience:
Manager
Employment Type
Full-Time
