Manager Smart Home
Manager Smart Home
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Job Description
We are seeking a dynamic and flexible individual to lead our DirecttoConsumer Smart Home initiative. This role requires someone who can wear multiple hats and drive the transition from professional installation services to consumerled installations.
The Manager will be responsible for developing innovative solutions for smart home products including lights locks thermostats home monitoring systems video surveillance doorbell cameras and more. The ideal candidate will oversee every aspect of the sales process from installation guidance to postpurchase support while also creating written and video content to enhance the customer experience.
Key Responsibilities:
- Lead the effort to adapt and operationalize smart home products from professional installation to consumerled installation.
- Develop solutions for smart home systems including but not limited to lights locks thermostats home monitoring video surveillance and doorbell cameras.
- Oversee sales strategies and guide customers through the installation process.
- Create and manage content (written and video) to support product education installation guidance and troubleshooting.
- Collaborate with crossfunctional teams including marketing product development legal and customer support to enhance the overall consumer experience.
- Monitor trends and advancements in smart home technology to ensure our product offerings remain cuttingedge and customercentric.
- Drive customer feedback collection and use insights to improve product offerings and support materials.
- Initial project management for the startup phase of the new product offering and ongoing responsibility to expand the offering by leveraging hardware and software solutions throughout the enterprise.
- Work closely with the marketing leader to ensure the customer experience matches the brand promises and customer expectations.
Qualifications:
- Proven experience in managing consumerfocused technology products ideally within the smart home or IoT space.
- Strong project management skills with the ability to manage multiple tasks simultaneously.
- Exceptional communication skills with experience creating engaging written and video content.
- Technical knowledge of smart home products including installation and troubleshooting.
- Ability to work collaboratively with crossfunctional teams and adapt to changing priorities.
- A customerfirst mindset focused on delivering excellent support and education to consumers.
WHY WORK FOR ALARM
- Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
- Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join theAlarm.comteam!
- Gain well rounded experience:Alarm.comoffers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
- Focus on fun:Alarm.complaces high value on our team culture. We even have a committee dedicated to hosting a standout holiday party happy hours and other fun corporate events.
- Alarm.comvalues working together and collaborating in person. Our employees work from the office 4 days a week.
COMPANY INFO
For more information please visitwww.alarm.
COMPANY BENEFITS
Alarm.comis an Equal Opportunity Employer
In connection with your application we collect information that identifies reasonably relates to or describes you (Personal Information). The categories of Personal Information that we may collect include your name governmentissued identification number(s) email address mailing address other contact information emergency contact information employment history educational history criminal record and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes including identifying and evaluating you as a candidate for potential or future employment or future positions recordkeeping in relation to recruiting and hiring conducting criminal background checks as permitted by law conducting analytics and ensuring compliance with applicable legal requirements and Company policies.By submitting your application you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.
Notice To Third Party Agencies:
Alarm.comunderstands the value of professional recruiting services. However we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a thirdparty recruiter or agency without a previously signed agreement we reserve the right to pursue and hire those candidate(s) without any financial obligation to you.If you are interested in working withAlarm please email your company information and standard agreement to.
Required Experience:
Manager
Employment Type
Full Time
