Operations Manager
Operations Manager
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
Operations Manager Qualifications
Core Qualifications for the Operations Manager Role
1. Leadership and Management Expertise:
Proven ability to manage and collaborate with multiple departments (e.g. Fitness Caf Active Play Events).
Experience in hiring onboarding and developing staff ensuring alignment with company standards and values.
2. Operational Oversight:
Strong experience in preparing and presenting financial KPIs and operational budgets.
Proficiency in scheduling and resource allocation for diverse team roles (Fun Staff Caf Front Desk etc..
3. Customer Service Excellence:
Deep understanding of creating and maintaining superior customer experiences.
Familiarity with developing frontdesk procedures customer service scripts and effective conflict resolution strategies.
4. Strategic Planning and :
Experience in policy creation and process improvement.
Proven ability to meet and exceed KPIs related to business growth and profitability.
5. Communication Skills:
Effective communicator in crossdepartmental meetings and with the executive team.
Skilled at managing communication cycles (weekly monthly quarterly).
6. Facility Management:
Handson experience ensuring facility cleanliness and safety standards.
Ability to identify and address operational issues proactively.
7. Team Building and Motivation:
Commitment to fostering collaboration and innovation across teams.
Alignment with Strongs mission to CARE EDUCATE and INSPIRE both team members and clients.
Requirements
Preferred Skills and Experience
Experience in multidepartmental operational management preferably in fitness recreation or hospitality industries.
Proficiency in financial analysis and reporting tools.
Familiarity with payroll systems and compliance with HR best practices.
Creative problemsolving skills for enhancing customer engagement and team productivity.
Soft Skills
Empathy and the ability to inspire teams to exceed expectations.
Resilience and adaptability in a fastpaced environment.
Exceptional organizational and multitasking abilities.
Benefits
Benefits and Perks
Company and Program profit sharing available via The Strong Treasury.
Full benefits package including medical dental vision and voluntary benefits.
Free gym membership and access to all Strong Fitness and Fun services.
Ongoing professional development and education tailored to the role.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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