Remote Technical Consultant
Remote Technical Consultant
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Job Description
Are you ready to dive into the world of creative problemsolving Are you up for exciting challenges and eager to expand your knowledge If so we have an incredible opportunity for you!
A vibrant division of Harris; Advanced Utility Systems Client Services is on the lookout for a dynamic Technical Consultant who can deliver topnotch customer care. As part of this role youll become a subject matter expert in our products through client training troubleshooting issues and addressing client requests. But thats not all! Youll also get to flex your skills by effectively integrating functionalities in our CIS Infinity system and taking charge of multiple projects independently.
Whats even better You wont be alone in this journey. Youll be collaborating closely with an amazing team to implement new enhancements and seamlessly integrate our web solutions with CIS Infinity.
If youre ready to take on this thrilling challenge and be part of an innovative team we cant wait to hear from you! Lets embark on this exciting adventure together. Apply now!
What your impact will be:
- Assess and translate clients requests into what the client truly needs
- Find and implement creative and optimal solutions to accommodate the requirements within our applications
- Analyze and troubleshoot product stability inquiries or issues of both product and technical nature by phone or electronically through the ticketing system
- Liaise with 3rd party vendors endusers and our clients IT
- Document configuration enhancement and testing notes for various projects through the ticketing system
- Work closely with other team members as part of a cohesive group on various projects
- Provide client training or assistance remotely or occasionally onsite
- Maximize and maintain current knowledge and awareness of applications and related technologies
What we are looking for:
- 25 years of experience in customer support/business analyst
- Ability to review and analyze the following programming languages: VFP C# ASP and Powershell
- Ability to create and modify complex SQL scripts
- Ability to interpret requirements and recommend solutions that best address clients needs
- Ability to travel up to 25 in North America
- College Diploma in Computer Science or equivalent industry experience
- Excellent analytical research and problemsolving skills
- Exceptional verbal and written communication skills
- Exceptional attention to detail and the ability to grasp concepts quickly
What would make you stand out:
- Experience with Remote Desktop Services/RemoteApp
- Experience with multiple remote access tools & techniques such as webex remote desktop VPN
- Oral or written communication in French
- Customer Service Training or Certification
- Experience in IT Support or Utility Billing or other financial applications
- Experience with Crystal Reports is an asset
- Demonstrates understanding of cloud solutions and concepts
What we can offer:
- 3 weeks vacation and 5 personal days
- Comprehensive Medical Dental and Vision benefits starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
- Remote work and more!
About Advanced Utility Systems:
About Harris:
#LIDNI
Required Experience:
Contract
Employment Type
Full-Time
