Senior Workforce Analyst
Senior Workforce Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 60000 - 70000
1 Vacancy
Job Description
Help empower our global customers to connect to culture through their passions.
Why youll love this role
The Senior Workforce Analyst will play a crucial role on the Global WFM team with a focus on capacity planning building and analyzing reports and data daily properly managing the queues working with partners to ensure proper delivery of hours developing and maintaining proper teammate schedules and meeting service level targets.
What Youll Do
- Evaluating business processes anticipating requirements uncovering areas of improvement and developing and implementing solutions.
- Gather data clean analyze filter aggregate to reports and provide insights with a high level of accuracy.
- Work with the Customer Service operations team to develop reporting specs on how they want to look at the numbers.
- Effectively communicate your insights and plans to crossfunctional team members and leadership.
- Work with BI Developers to create dashboards.
- Lead ongoing reviews of business processes and develop optimization strategies.
- Build capacity plans to ensure proper staffing in all global queues.
- Manage global queues daytoday to make sure service levels are met.
- Ensure the CS variable budget is met.
- Build strong relationships with outsourced partners to ensure staffing levels and schedules are optimized.
- Develop proper teammate schedules so that coverage for all channels and queues are balanced to deliver on the CS service levels.
About You
- Minimum of 2 years of experience in data analysis business metrics or a related field.
- High School diploma or equivalent.
- Bachelors degree is a plus.
- Advanced subject matter knowledge in data and workforce analysis.
- Analytical organizational problem solving and critical thinking skills.
- Advanced proficiency in Excel including creating spreadsheets complex formulas pivot tables macros etc.
- Strong attention to detail with a high emphasis on accuracy.
- Basic proficiency in Google Sheets.
- Completed endtoend data analysis projects.
- Basic statistical knowledge and usage to drive business decisions.
Pursuant to the San Francisco Fair Chance Ordinance Los Angeles Fair Chance Initiative for Hiring Ordinance and any other state or local hiring regulations we will consider for employment any qualified applicant including those with arrest and conviction records in a manner consistent with the applicable regulation.
Pursuant to the various pay transparency laws/acts the base salary range is $60000 to $70000 plus opportunities for benefits (e.g. medical dental) equity and discretionary bonuses. Compensation is dependent on geography and may vary.
StockX is proud to be a Detroitbased technology leader focused on the large and growing online market for sneakers apparel accessories electronics collectibles trading cards and more. StockXs powerful platform connects buyers and sellers of highdemand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by realtime data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand adidas Nike Supreme BAPE OffWhite Louis Vuitton Gucci; collectibles from brands including LEGO KAWS Bearbrick and Pop Mart; and electronics from industryleading manufacturers Sony Microsoft Meta and Apple. Launched in 2016 StockX employs 1000 people across offices and verification centers around the world. Learn more at www.stockx.
Required Experience:
Senior IC
Employment Type
Full Time
