Specialist - Customer Service Operations

Operations Specialist Remote (WFH)

To help us continue our growth we re seeking an experienced specialist for operations to join our highly skilled team. As an ideal candidate you have proven relevant operations experience in a highly dynamic setting. Your organizational communication and leadership skills are second to none and you enjoy developing solutions that push innovative boundaries.

To be successful as an Operations Specialist you should be committed to improving customer experiences and able to ensure operational efficiency. Ultimately a topnotch Operations Specialist should have excellent organizational people management and problemsolving skills.

Responsibilities:

• Managing daytoday operations.

• Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards.

• Assisting with the implementation of new processes and procedures.

• Identifying ways to improve customer experiences.

• Overseeing the operations team and assigning tasks.

• Maintaining policy and procedure documents.

• Train new hires as necessary and ensure policies and procedures are followed

• Keep up to date with the current market trends and industry forecasts

• Coordinates with different departments to achieve optimal work production across the board

• Interacting with customers answering questions and resolving issues.

• Tracking and reporting on operational performance.

Skills and Qualifications :

• Min 5 years relevant Operations experience. Experience in eCommerce retail or learning industry preferred

• Superior knowledge of multiple operational functions and principles including customer service production and employee management

• should be able to understand work flow of the system and business

• Proven experience in working in business operations or sales operations

• Strong problemsolving and analytical skills with an eye to details

• Good social and presentation skills

• Excellent oral and written communication skills

• High selfinitiative with the ability to work well under pressure

• Able to work effectively with minimal supervision

• Should be willing to get trained across other functions in the organization

Process of screening at Infinite Healing :

We screen candidates in three stages to select right one for us. Our evaluation process is all about evaluating the right resource from different perspectives. Here are the details of each evaluation stage

Stage : 1 You will be evaluated for your aptitude and analysis skills via online test. You just need to confirm your availability via calendly and the online test will be available to you.

Stage : 2 Based on the skill set we will ask you to complete an assignment in defined time period.

Stage : 3 Interview with management via skype

Policies at infinite Healing :

1. Being a consultancy services we are not offering any paid leaves other than government declared holidays. If you take any leave it will be a Leave Without Pay.

2. Your probation period will be for 2 weeks. During probation period you will be assessed for your strengths and based on output we will confirm you as part of team or will extend probation period.

3. Once you have passed through all 3 stages of screening and have agreed upon policies we will like you to sign a contract agreement with us. The agreement is not at all about any bond or liabilities but only to confirm that you have accepted our terms and policies.