Patient Relations Specialist - 1366
Patient Relations Specialist - 1366
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Salary Not Disclosed
1 Vacancy
Job Description
A Patient Relations Specialist is needed to act as the primary contact for client relations with a focus on understanding and addressing each clients unique cultural and demographic needs. This role emphasizes a clientfirst approach to ensure clients feel respected valued and satisfied. The Patient Relations Specialist will work to foster effective communication between clients and coordinators proactively address concerns and enhance overall service delivery. Homecare experience is required for this role.
Responsibilities Include:
- ClientCentered Service: Provide prompt respectful assistance to clients ensuring a positive experience and addressing concerns professionally and calmly.
- Cultural Sensitivity: Adapt communication and services to align with each clients unique cultural and demographic preferences.
- Preventative Measures: Implement strategies to identify and address potential concerns early aiming to enhance client satisfaction.
- Conflict Resolution: Resolve client issues empathetically striving to exceed client expectations and maintain a calm professional demeanor.
- Communication Liaison: Serve as a bridge between clients and coordinators to foster mutual understanding and offer feedback to improve service.
- Feedback Management: Collect and analyze client feedback to identify improvement areas providing actionable insights to management.
- Collaboration: Work closely with coordinators HR and clinical staff to ensure cohesive service delivery and meet client needs.
- Documentation: Maintain accurate records of client interactions issues and resolutions for accountability and continuous improvement.
Ideal Qualifications:
- Prior experience in patient relations customer service or a similar role ideally in a Licensed Home Care Services Agency (LHCSA).
- Strong cultural competence and understanding of diverse client needs.
- Excellent interpersonal and communication skills with a focus on clientfirst service.
- Ability to build effective relationships and facilitate communication between clients and internal teams.
- Proficiency in HHAeXchange is preferred.
- Strong problemsolving skills and the ability to remain calm under pressure.
This role is ideal for an empathetic and culturally sensitive professional passionate about enhancing the client experience. Apply today if you are ready to make a difference in patient relations!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
