Client Services Manager Payroll Compliance
Client Services Manager Payroll Compliance
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Job Description
Client Services Manager Payroll & Compliance
Harriman NY (InOffice FullTime)
$90K$120K (Based on Experience)
Company Overview
We are a B2B service company that provides critical payroll solutions to businesses across multiple industries. As we continue to grow we are looking for a Support Team Manager with payroll and compliance experience to lead and optimize our customer support team. This role requires a handson leader who can drive performance enhance customer satisfaction and implement operational efficiencies.
Position Overview
As the Support Team Manager you will oversee a team of customer support representatives ensuring exceptional service and problem resolution. You will be responsible for performance management process improvement and fostering a culture of accountability and continuous improvement.
Key Responsibilities
Team Leadership & Management- Lead coach and develop a highperforming customer support team.
- Set clear KPIs and performance expectations ensuring accountability and continuous growth.
- Conduct regular performance reviews and implement training programs to upskill team members.
- Oversee customer interactions to ensure timely accurate and professional responses.
- Resolve escalated customer issues with efficiency and a solutiondriven approach.
- Implement customer service best practices to enhance satisfaction and retention.
- Identify inefficiencies in support workflows and implement improvements.
- Analyze customer support data to track trends team performance and service bottlenecks.
- Provide regular reports to leadership offering insights and strategic recommendations.
- Work closely with Sales Product and Operations to ensure a seamless customer experience.
- Provide feedback to the product team on recurring customer pain points.
- Collaborate with HR on hiring onboarding and training initiatives.
- Take ownership of critical or complex escalations ensuring timely and satisfactory resolutions.
- Develop and implement strategies to minimize service disruptions and customer dissatisfaction.
- Ensure team compliance with company policies industry regulations and data security best practices.
- Promote ethical customer interactions and adherence to internal standards.
MustHaves
- Payroll Industry Experience: Prior experience in payroll services or a related B2B support role.
- Leadership & Team Management: Proven ability to lead develop and scale a support team.
- CustomerCentric Mindset: Passion for delivering exceptional service and building strong client relationships.
- ProblemSolving Skills: Ability to assess complex issues make datadriven decisions and drive solutions.
- Process Improvement Expertise: Experience optimizing support workflows and driving efficiency.
- TechSavvy: Comfortable with support tools CRM systems and payroll software.
Why Join Us
This is an exciting opportunity to lead and optimize a growing customer support team in a dynamic B2B environment. If youre a resultsdriven leader with payroll experience and a passion for customer service wed love to hear from you!
Apply Online:
Manager
Employment Type
Full Time
