Service Delivery Manager
Service Delivery Manager
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1 Vacancy
Job Description
Job Title:
Service Delivery ManagerLocation:
Block 23What youll do:
The role will be responsible for developing and directing a team of application support engineers for Western Alliance Banks National Business Lines. This role works closely with Application delivery teams to ensure the reliability of technology solutions and capabilities. Primary focus of the application support team is managing Level 1 and Level 2 support including infrastructure monitoring incident and ticket management and environment configuration and controls. The NBL applications are expected to thrive in high availability environments with appropriate redundancies and continuities which this team will actively monitor and manage. The Application Support Manager will coordinate with both vendor partners and our internal IT teams (Architecture Infrastructure Cloud IAM and Security) to ensure the environment stability.In addition to the support responsibility the Service Delivery Manager will have responsibility for a separate delivery team. The manager will lead a development team focused on the delivery of payment and document management solutions in our Business Escrow Services group working closely with product leaders and across business teams to ensure the delivery and reliability of technology solutions and capabilities.
As the Support Leader:
- Develop a disciplined approach in vetting implementing and monitoring change activity.
- Monitor manage and communicate issues/incidents in the daily course of business.
- Develop deep understanding of our technology engineering (networks systems vendors) and the role/responsibilities that each team plays in operating our business solutions.
- Build and maintain KPIs and KRIs to monitor the stability and application performance.
- Manage and assign work through Tickets Incidents and Project work across support engineers.
- Manage robust reliable secure and scalable systems on premise or in the cloud.
- Ensure adherence to key IT control processes and provide support for compliance and regulatory review of controls.
- Drive employee development retention resource planning talent management performance management and achieve a diverse and engaged workforce.
As the Delivery Leader:
- Work closely with product leaders across business teams to ensure the delivery and reliability of technology solutions.
- Develop solutions across multiple IT domains (APIs / services Portals Web /Mobile solutions Core Application Services Stored Procedures SSIS packages).
- Build and maintain partnerships to ensure technology team members understand business needs functional specifications and delivery solutions that align with business objectives.
What youll need:
- 7 years in a bank and/or FI delivering technical capabilities (in IT or business line) as a service to the organization; leading application management or development IT change control and change management business process improvement IT application management incident management.
- 7 years experience in management project management IT consulting or related field.
- 7 years experience working on project(s) involving multiple development life cycles (SDLC).
- 4 years leading people and developing expertise to manage a scaling environment working to develop opportunities for people from within the organization and growing a team to be a leading contributor to our future success.
- Demonstrated communication skills across multiple groups including technical resources application teams business teams and executive leadership.
- Bachelors Degree in Computer Science CIS Engineering or related field.
- Strong ITIL skills in Change Incident and Problem Management.
- Foundational knowledge on technical infrastructure and architecture to deliver a resilient processing environment preferably Cloud based solution (Azure is a plus).
Benefits youll love:
We offer all the important things youd want like competitive salaries an ownership stake in the company medical and dental insurance time off a great 401k matching program tuition assistance program an employee volunteer program and a wellness program. In addition youll have the opportunity to bolster your business knowledge learning the ins and outs of how successful companies operate and manage their finances giving you invaluable handson experience to help grow your career!
About the company:
Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona Alliance Association Bank Bank of Nevada Bridge Bank First Independent Bank and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race sex color religion age nation origin marital status disability protected veteran status sexual orientation gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying please email or call. When contacting us please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
Western Alliance Bancorporation
Required Experience:
Manager
Employment Type
Full-Time
