Lab Customer Service Representative Laboratory Per Diem as needed
Lab Customer Service Representative Laboratory Per Diem as needed
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Job Description
Hours
Schedule is as neededper Diem. Day shift 4 or 8 hour shiftsduring the hours of 6a6p. May include working Saturdays or Sundays 6a2:30p) as needed.
Summary
Under the supervision of the Client Service Supervisor the Laboratory Customer Service Representative (LCSR) is responsible for multitasking clerical and customer service support functions as part of the laboratory team. The LCSR provides the connectivity between the provider offices staff and inter/intra department areas through modalities such as fax phone and computer.
Education
High school diploma or equivalent (GED). Some college level education preferred.
Certification Registration & Licensure
Experience
Two years experience in a laboratory or healthcare related position. Welldeveloped typing skills with additional education or training in client relations and/or communications desirable.
Responsibilities
- Handles incoming telephone calls and requests for the laboratory department.
Manages client call lists laboratory generated reports and reference laboratory generated reports to meet production goals.
Processes Client Problem Reports (CPRs) that are generated by various laboratory departments.
Sends slides/blocks out for consultation upon requests of Pathologist Physician or Patient.
Supports the organization of Tumor Conferences and Transfusion Practice Committee (TPC) meetings for Pathologists.
Provides customer service to patients and stakeholders of the laboratory department.
Demonstrates compliance with corporate departmental and jobspecific requirements.
Performs other duties as igned.
Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race color religion sex sexual orientation gender gender identity national origin age marital status genetic information disability or protected veteran status.
Know Your Rights: Workplace Discrimination is Illegal
Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process you may contact Human Resources at.
Physical Requirements
The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift carry or push/pull less than 10 pounds frequently lift carry or push/pull up to 10 pounds and occasionally lift carry or push/pull up to 20 pounds.
While performing the duties of this Job the employee is regularly required to hear sit and speak. The
employee is frequently required to do repetitive motion perform activities that require fine motor skills reach and walk. The employee is occasionally required to bend climb kneel squat and stand.
Specific vision abilities required by this job include color vision depth perception far vision near vision and peripheral vision.
The employee is occasionally exposed to airborne contaminants airborne pathogens blood borne pathogens bodily fluids and toxic or caustic chemicals.
The noise level in the work environment is usually quiet.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
