Outreach Case Manager
Outreach Case Manager
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Job Description
JOB TITLE: Outreach Case Manager
PROGRAM AREA: Street Outreach
JOB OBJECTIVE: To actively participate in the crisis to housing continuum at Oasis. This position specifically provides street canvasing assessments safety planning case management and coordinated entry services to homeless/street youth in the Metro Nashville area.
Salary Range: $Based on Education & Experience
Direct Service
Essential Functions:
Provide screening assessments and safety planning to youth and young adults who are experiencing homelessness or have runaway.
Participate in street outreach canvasing and streetbased case management for RHSY (runaway/homeless/street dependent youth) in the community.
Assist youth in creating plans to leave/avoid homelessness and support them in goal obtainment
Provide education and information about resources for RHSY to identified community partners as needed.
Help to build and implement strong internal collaborations that maximize Oasis resources for young people.
Facilitate problemsolving sessions to overcome obstacles and resolve conflicts involving youth
Assisting with volunteers to provide essential services such as meals supplies programming and outreach activities as needed.
Transport clients as needed for appointments such as identification health care housing and education.
Provide supervision to youth and young adults in DropIn Center during service center hours
Assist in setting up organizing and cleaning DropIn Center
Assist in organizing community donations and organizing clothing closet
Facilitate the referral process for clients.
Assist youth in young adults through the CE process
Attend weekly staffing/meetings and regular supervision.
Document client interaction in a consistent and ethical manner.
Participate with supervisor and appropriate staff on specific case related problems.
Assist in preparing clients for housing such as conducing housing assessment and obtaining documentation necessary.
Assist youth formally and informally as they master life skills included but not limited to: job readiness communication skills transportation budgeting.
Provide referral services and followthrough with appropriate adjunct services including: mental health services medical housing etc. as needed.
Learn and operate from a trauma informed/positive youth development approach to foster a safe healing environment to enable youth to overcome their life challenges
Provide aftercare services to youth after they have moved to a safer living situation
Participate in after hours oncall rotation as needed
Related tasks as assigned.
Nonessential Functions: None
Administration
Essential Functions:
Document client interactions in a timely consistent and ethical manner.
Support Oasis staff in learning and accessing resources in community available to connect youth to housing.
Attend community meetings for networking and resource updates.
Attend By Name/Care Coordination Meetings.
Attend other agency networking/coordination meetings as needed.
Effectively capture data and track outcomes in agency database and HMIS.
Maintain consistent and timely records including relevant reports to meet funding and licensing requirements and document program spending.
Prepare files and collect data on residents as assigned.
Conduct followup contacts as needed.
Participate in staff and program development by attending trainings and giving feedback.
Attend weekly supervision and weekly team meeting.
Nonessential Functions:
Serve on intraagency and related community committees when requested or representation is significant to the agency.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case by case basis.
While performing the duties of this job the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision and distance vision.
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities duties and skills required for the position.
Minimal Requirements / Performance Standards:
Ability to effectively communicate in oral and written form.
Ability to monitor client interaction visually and auditorily.
Ability to maneuver stairs and uneven terrain.
Ability to form strong caring and affirming relationships with all youth specifically including LGBTQ youth.
Ability to apply Motivational Interviewing principals and operate from a Trauma Informed Care approach.
Clear understanding of racial inequities and willingness to operate from an antioppression model.
Knowledge and ability to access community resources.
Knowledge and ability to apply Positive Youth Development approaches and an understanding of adolescent development.
Ability to deliver services through a low barrier approach.
Valid drivers license and good driving record.
Oneyear relevant experience
Educational Requirements: Bachelors degree in a human service field.
Supervisor: Outreach Manager or Program Director
Oasis Center is an equal opportunity/affirmative action employer and is operated in accordance with a policy which does not permit discrimination because of race color sex age handicap national origin sexual orientation gender identity or gender expression.
Required Experience:
Manager
Employment Type
Full-Time
