IT Manager India
IT Manager India
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Job Description
Job Title: IT Manager
Location: Bangalore India
Salary: 2030 lakhs INR
About The Role
Picarros Infrastructure team is hiring a IT Manager to lead and improve IT support security and operations. Youll oversee APAC & EMEA IT services including device support vendor and asset management and process improvement with a focus on leveraging AI to enhance efficiency. This role directly impacts employee productivity and satisfaction.
What Youll Do
- Collaborate with Engineering teams to enhance IT support and operations.
- Manage IT services like Microsoft 365 and security tools like Datadog Vanta Sophos Twingate etc.
- Oversee IT communications procurement and asset tracking.
- Handle billing vendor relationships and system setups.
- Develop and enforce IT policies and SOPs.
- Provide IT support for EMEA & APAC (Switzerland China India).
- Build strong stakeholder relationships.
- Streamline onboarding/offboarding with HR.
- Improve IT infrastructure and adopt AI solutions.
- Stay updated on trends to implement advanced IT practices.
What Were Looking For
- Bachelors degree in computer science Information Systems or equivalent experience.
- You have 7 years of experience supporting and deploying Windows MacOS Linux systems.
- 2 years of experience in a manager capacity.
- Providing technical support and solutions for company employees by monitoring and responding quickly and effectively to requests received through the IT tickets prioritizing issues with a securityfirst mindset.
- Experience with deploying updating optimizing and troubleshooting Windows and Macbased systems in a corporate environment leveraging SmartDeploy and other system management tools.
- Experience with configuration and management of SaaS solutions such as Okta 1Password Atera Microsoft 365 administration Zoom Meeting Zoom Phone MS Teams Slack
- Knowledge of TCP/IP UDP DNS SMTP SNMP VPN Active Directory Azure Windows Server VMware ESXI.
- Maintaining updating and creating accurate documentation and procedures for IT processes.
- Working knowledge of wireless access points network cabling network devices data centers.
- Experience with endpoint security and management solutions.
- Managing MultiFactor Authentication (MFA)/Two Factor Authentication 2FA) Single Sign On (SSO).
Good to Have
- Experience with Atlassian JIRA & Confluence Cloud.
- Familiarity with public and private cloud services.
- Skilled in leveraging AI to enhance IT services and security.
- Demonstrate a commitment to customer service; anticipate meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
- Excellent written and verbal communication skills.
- Attention to detail and high level of accuracy.
- Demonstrated strong sense of integrity.
- Knowledge of scripting in PowerShell or apps script
- May require lifting or carrying equipment up to 20 kg.
About Us
Picarro Inc. is the worlds leading producer of greenhouse gas and optical stable isotope instruments which are used in a wide variety of scientific and industrial applications including: atmospheric science air quality greenhouse gas measurements gas leak detection food safety hydrology ecology and more. The companys products are all designed and manufactured at Picarros Santa Clara California headquarters and exported to countries worldwide. Picarros products are based on dozens of patents related to cavity ringdown spectroscopy (CRDS) technology. Picarros solutions are unparallelled in their precision ease of use portability and reliability.
Required Experience:
Manager
Employment Type
Full Time
