Software Development Engineer Amazon Customer Service

Are you passionate about building innovative device applications and architecting scalable solutions with the latest offerings from AWS Do you want to be at the forefront of designing the next generation of diagnostic troubleshooting and selfhealing systems

We are building Amazons Customer Service systems and you will have the opportunity to design build and deploy software to support the latest Amazon devices such as new Echo/Alexa devices Fire TVs Fire Tablets and related Alexa app features on Android and iOS. Were working hard having an incredible time and making history come join us on this exciting journey!

Key job responsibilities
You look at technology challenges as an opportunity and you love:
Solving difficult problems with elegant and practical code
Helping define engineering best practices and providing technical mentorship to other members of the engineering team
Being thoughtful for the customer and ensuring their needs come first
Designing and building software for Alexa enabled devices mobile clients Amazon and backend cloud server systems
Youre an awesome fit if you demonstrate...
Industryleading technical abilities showcasing a breadth and depth of technical knowledge
The ability to build good working relationships within the team by communicating clearly both verbally and in writing
Strong problem solving and trouble shooting skills with the ability to come up with creative solutions to seemingly impossible problems
Effective technical leadership skills to improve technologies and infrastructure of the team
Are curious trying new technologies and passionate about innovating on behalf of customers

We use agile development strategies and want software engineering wizards who can thrive in a fast paced highenergy work environment



A day in the life
Take requirements and convert it to scalable design plan quality code deliverable to delight our customers
Contribute to the full software development lifecycle including scoping design code testing deployment and maintenance of the teams software
Active in operational support and ensure that the root causes of operational issues are identified and resolved
Build and maintaince software pipelines to deliver software solutions to Android devices
Software Documentation show how it is constructed tested and operated
Actively mentor other development engineers
SDE role in team is focused on delivering value to customers incrementally. Day in the role includes but not limited to

Contributing to work backwards plan or plan to deliver customer value
Learn and be curious find scalable ways to solve inefficiencies or software defects
Collaborate on defining best customer experience
Delivering quality design and code
Reviewing peers work to ensure high quality and providing feedback with empathy while keeping standards high for quality
Influencing team by improving any process inefficiency

If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!

Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular fulltime employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan


About the team
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve on behalf of our customers.

Inclusive Team Culture
Here at Amazon its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

3 years of noninternship professional software development experience
2 years of noninternship design or architecture (design patterns reliability and scaling) of new and existing systems experience
Experience programming with at least one software programming language

3 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience
1 years of Android development experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129300/year in our lowest geographic market up to $223600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.