Product Installation Engineer - 60 Travel Required
Product Installation Engineer - 60 Travel Required
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Job Description
Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop smartphone wearable device voicecontrolled gadget flexible screen VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles integrated circuits packaging printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration research and development. KLA focuses more than average on innovation and we invest 15 of sales back into R&D. Our expert teams of physicists engineers data scientists and problemsolvers work together with the worlds leading technology providers to accelerate the delivery of tomorrows electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Group/Division
The KLA Services team headquartered in Milpitas CA is our service organization that consists of Service Sales and Marketing Spares Supply Chain management Field Operations Engineering Product Training and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics image processing and motion control with worldwide service engineers 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.Job Description/Preferred Qualifications
An Install Engineer works under supervision from Managers or senior IEs but independently follows documented procedures and exercises judgment within defined procedures.
Competent with the MS Office suite of applications and have knowledge of computer theory various operating system software knowledge and networking in a Windows Unix or Novell environment.
Strong verbal written and interpersonal communications skills are required.
Ability to work in local or remote locations with domestic and international travel.
Primary responsibility is to achieve predictable Cycle Times and Warranty Starts for new tools installed at customer sites..
Includes activities associated with setup alignment calibration troubleshooting diagnosing and repairing of highly complex capital equipment. Represents the company to the customer and assumes accountability for customer satisfaction with all installationassociated activities.
Assures operational quality of system equipment. Works directly with KLA regions and customers to verify new tool performance and transfer tool responsibility. Seeks warranty signoff on newly installed tools
Minimum Qualifications
ASET minimum degree or equivalent work experience in supporting complex capital equipment for the semiconductor industry is required. as the skills to have discussions with customers understands their requests and can report the requests appropriately to Management. Has the ability to manage and solve problems for common intermediate level issues with appropriate judgment. Required to execute against the 7Step Problem Solving Method. Can appropriately process routine work. Needs little directions and/or instructions for a task or goal. Can study or reference what is required for work activities as needed.
The company offers a total rewards package that is competitive and comprehensive including but not limited to the following: medical dental vision life and other voluntary benefits 401(K) including company matching employee stock purchase program (ESPP) student debt assistance tuition reimbursement program development and career growth opportunities and programs financial planning benefits wellness benefits including an employee assistance program (EAP) paid time off and paid company holidays and family care and bonding leave.
KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race religion color national origin sex gender identity gender expression sexual orientation age marital status veteran status disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us at or at to request accommodation.
Employment Type
Full-Time
