Trainer Support Analyst 9 Month Contract
Trainer Support Analyst 9 Month Contract
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Job Description
Who We Are:
Aird & Berlis LLP is a prominent Canadian business law firm located in the heart of Torontos and Vancouvers financial districts. With over 250 lawyers business advisors and patent agents we serve clients across Canada and globally.
What We Believe In:
The firm is committed to ensuring that all members of the Aird & Berlis LLP community feel valued respected and supported. We are a dedicated group of diverse individuals who care about each other the work we produce and the client service we provide. We go to great lengths to foster a professional supportive environment for all firm members so you can focus on the important things: client service your career and your life.
What We are Looking For:
Aird & Berlis LLP is looking for a Trainer/Support Analyst for a 9 month contract. Reporting to the Manager Support Services the successful incumbent will be a member of the Information Technology team and provide handson training and support on the firms various applications to firm members and lawyers in accordance with the business process requirements. This role is best suited for someone who is a strong communicator with the ability to motivate and train different types of people.
Responsibilities:
- Manage design and deliver effective training programs namely new hire training refresher programs and new application training.
- Manage training schedules
- Create technology training tips on applicable topics
- Work closely with the Service Desk in designing producttraining curriculum
- Gather feedback from staff to ensure that training needs are met
- Develop course outlines
- Assist in writing and evaluating materials
- Provide ongoing support guidance and advice to learners
- Using a variety of engaging and instructional techniques which promote learning and personal development
- Create an interesting and engaging learning environment conducive to optimal learning and provide high quality education to staff
- Ensure modules and all required course materials are available and uptodate for distribution to employees
- Assess technical requirements and skills of staff to ensure use of most appropriate tools to achieve required level of knowledge
- Work on or assist in projects as assigned
- Review or update training material where applicable
- Liaise with the software providers on work orders system bugs/fixes and new software updates to ensure timely followup and implementation is achieved
- Work with various departments (HR Accounting Marketing and IT) to identify and recommend areas for continued process improvements
- Assisting in the testing of related applications
- Accountable for all work assigned
- Take initiative
- Confidential
Requirements:
- Minimum 58 years of training experience preferably in a law firm environment
- Experience with iManage or other Document Management Systems is a strong asset
- Technical support background is a definite asset
- Ability to work overtime upon request
Skills:
- Microsoft Office 365 suite of applications Aderant Litera Numbering Litera Compare and Adobe Acrobat
- Deadline driven with the ability to multitask and prioritize workloads
- Team player
- Ability to motivate and train all types of individuals
- Strong verbal and written communication
- Ability to problem solve
- Good judgement and decision making
- Strong interpersonal skills
- Organized
- Resourceful
- Detailed
Why You Should Apply:
- Opportunities for growth and on the job training and development
- Competitive compensation
- We pride ourselves on being a midsized firm with a family feel
- Active involvement in our community with opportunities to volunteer
- Mentor program
- Wellness programs
Any offer of employment will be conditional upon a criminal background check.
We will review applications as they are received and all applications will be kept on file. Only those candidates selected for an interview will be contacted.
Aird & Berlis LLP is committed to providing equal access to employment. If you require accommodation please contactand we will work with you to provide accessibility support.
Required Experience:
IC
Employment Type
Full-Time
