Sr Product Manager - Zuora Billings Payments
Sr Product Manager - Zuora Billings Payments
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$ 129000 - 190550
1 Vacancy
Job Description
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes businesscritical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in esignature and contract lifecycle management (CLM).
What youll do
We are looking for a Product Manager Zuora Billing & Payments with expertise in Zuoras subscription billing and deep knowledge of payment gateway integrations (CyberSource Adyen Stripe PayPal etc.. You will play a key role in enhancing subscription billing billing automation payment processing and fraud prevention to improve customer experiences and maximize revenue collection. You will work crossfunctionally with engineering sales finance and customer success teams to develop and execute a product strategy that aligns with business goals.
This position is an individual contributor role reporting to the Sr. Manager Product Management.
Responsibility
Own the product roadmap for billing and payment solutions within Zuora ensuring seamless integration with CyberSource Adyen and other payment gateways
Optimize payment processing workflows supporting multicurrency multiregion payments and diverse payment methods (credit cards ACH wallets etc.
Partner with payment service providers (PSPs) to enhance transaction success rates and reduce chargebacks
Drive innovation and automation in subscription billing models invoicing refunds and reconciliation processes within Zuora Revenue and Zuora Billing
Collaborate with customers and internal stakeholders to continuously improve payment experiences and billing accuracy
Work closely with stakeholders to gather feedback and identify key pain points
Act as a subject matter expert on billing payments and invoicing for internal teams
Lead requirements gathering sessions with business stakeholders and ensure that requirements are clear understood documented and approved by stakeholders
Analyze business requirements followed by documentation of requirements and translate into user stories and corresponding actionable tasks along with acceptance criteria
Develop partnership with business stakeholders and advocate for customer centric solutions that align with business objectives
Collaborate with engineering and architects regarding solution design implementation support maintenance and enhancement of the application
Coach and mentor team members to make them more effective
Job Designation
Hybrid: Employee divides their time between inoffice and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly inoffice expectation)
Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.
What you bring
Basic
- Bachelors or Masters Degree in Computer Science or Business Administration
- 8 years of Information Technology experience in a fast paced environment
- 4 years of Product Management experience in subscription billing and payments
- Experience with Zuora Billing Payments and Revenue Recognition
- Experience integrating Cybersource Adyen Stripe PayPal or other PSPs
- Experience with payment processing fraud prevention and regulatory compliance
- Experience with APIs payment orchestration and reconciliation workflows
Preferred
- IT industry experience at enterprise scale
- Excellent analytical problemsolving and decisionmaking skills with high attention to detail
- Exceptional communication skills both written and verbal with the ability to present complex information clearly and concisely
- Ability to collaborate effectively with crossfunctional teams and manage projects independently
- Ability to excel in a fastgrowing/fastpaced environment delivering accuracy while managing deadlines where adaptability is imperative
- Experience working in agile software development environment
- Experience with tools like JIRA Confluence and other project tracking tools
- Excellent presentation skills and an ability to communicate technical information to nontechnical people
Wage Transparency
Pay for this position is based on a number of factors including geographic location and may vary depending on jobrelated knowledge skills and experience.
Based on applicable legislation the below details pay ranges in the following locations:
California: $134900.00 $216975.00 base salary
Illinois and Colorado: $129000.00 $182250.00 base salary
Washington New Jersey and New York (including NYC metro area): $129000.00 $190550.00 base salary
This role is also eligible for the following:
- Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of preestablished sales goals. NonSales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.
- Stock: This role is eligible to receive Restricted Stock Units (RSUs).
Global benefits provide options for the following:
- Paid Time Off: earned time off as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth adoption or foster care placement
- Full Health Benefits Plans: options for 100 employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other lifechanging events
Life at DocuSign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .
If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.
States Not Eligible for Employment
This position is not eligible for employment in the following states: Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.
EEO Statement
Its important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a cando approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.
Required Experience:
Senior IC
Employment Type
Full-Time
